Customer Support Specialist – Utility Billing

FundView

Customer Support Specialist managing utility billing issues for municipal clients. Providing support and troubleshooting for software solutions in the public sector.

Posted 5/9/2026full-timeTexas • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems.
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
Educate users on product functionality, billing best practices, and system updates related to utility operations.
Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests.
Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials.
Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows.
Stay current on public-sector utility billing practices, compliance considerations, and customer service standards.
Identify recurring support trends and provide insights that help improve product functionality and customer experience.

Requirements

What you’ll need

Associate degree or equivalent experience in Utility Billing, Accounting, Finance, or a related field (Bachelor’s degree preferred).
1–3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing system.
Working knowledge of utility billing concepts such as rate structures, meter readings, usage calculations, billing cycles, adjustments, payments, and customer account management.
Strong analytical, communication, and troubleshooting skills.
Ability to translate technical and operational concepts into clear, user-friendly guidance.
Customer-first mindset with experience supporting external users or clients.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account FundView Website LinkedIn All Job Openings 11 - 50 employees Founded 2011 ☁️ SaaS 🏛️ Government 💸 Finance SaaS
Government
Finance <FundView> FundView is a cloud-based software-as-a-service suite that provides fund accounting and municipal management solutions for local governments. It offers integrated modules including general ledger, accounts payable, payroll, cash receipting, utility billing, permits, code enforcement, and municipal court management, with mobile and hosted deployment options to streamline government financial operations and citizen services. Customer Support Specialist – Utility Billing 🔥 7 minutes ago 🏢🏡 null – Hybrid 💵 $55k - $68k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems.
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
Educate users on product functionality, billing best practices, and system updates related to utility operations.
Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests.
Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials.
Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows.
Stay current on public-sector utility billing practices, compliance considerations, and customer service standards.
Identify recurring support trends and provide insights that help improve product functionality and customer experience. 🎯 Requirements
Associate degree or equivalent experience in Utility Billing, Accounting, Finance, or a related field (Bachelor’s degree preferred).
1–3 years of hands-on experience in Utility Billing operations using a municipal, government, or enterprise billing system.
Working knowledge of utility billing concepts such as rate structures, meter readings, usage calculations, billing cycles, adjustments, payments, and customer account management.
Strong analytical, communication, and troubleshooting skills.
Ability to translate technical and operational concepts into clear, user-friendly guidance.
Customer-first mindset with experience supporting external users or clients. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Associate 🔥 42 minutes ago Group 1001 501 - 1000 💸 Finance 📚 Education Website LinkedIn All Job Openings Customer Experience Associate at Group 1001 Insurance engaging with customers through various channels. Serving as a key point of contact and ensuring every interaction reflects commitment to outstanding service. 🏢🏡 Zionsville – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Implementation and Support Specialist 🔥 1 hour ago Opus Training 11 - 50 📚 Education 👥 HR Tech 🛍️ eCommerce Website LinkedIn All Job Openings Implementation & Support Specialist responsible for onboarding and technical support of customers using Opus's platform. Engage with the Customer Success Team to enhance user experience and product feedback. 🏢🏡 New York City – Hybrid 💵 $75k - $80k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Collection & Recovery Support Specialist 🔥 1 hour ago BECU 1001 - 5000 🏦 Banking 💸 Finance 🤝 Non-profit Website LinkedIn All Job Openings Collection & Recovery Support Specialist responsible for supporting BECU members with financial well-being. Ensuring compliance and accuracy in financial processes across various teams in a hybrid work environment. 🏢🏡 Tukwila – Hybrid 💵 $26 - $32 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Support Specialist 🔥 3 hours ago Vitality Group Inc. 201 - 500 🧘 Wellness ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Service Support Specialist focusing on client assistance, managing escalated inquiries, and enhancing member experience through effective communication. Supporting operational issues, including direct member interaction in backup capacity when needed. 🏢🏡 Chicago – Hybrid 💵 $39.5k - $47.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 3 hours ago Airgas 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Customer Service Representative taking inbound calls and processing customer orders at Airgas. Collaborating with sales representatives and ensuring customer satisfaction. 🏢🏡 Rancho Cordova – Hybrid 💵 $23 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Utility BillingAccountingFinancebilling cyclesrate structuresmeter readingsusage calculationsadjustmentspaymentscustomer account management

Soft Skills

analytical skillscommunication skillstroubleshooting skillscustomer-first mindsetuser-friendly guidancecollaborationtrainingdocumentationproblem-solvinginsight generation

Certifications

Associate degreeBachelor’s degree (preferred)