Customer Support Specialist – GL/AP, Public Sector SaaS

FundView

Customer Support Specialist assisting municipal clients with GL/AP processes through a B2B SaaS platform. Troubleshoot issues and educate users on accounting best practices.

Posted 5/7/2026full-timeLubbock • Texas • 🇺🇸 United StatesJunior💰 $50,000 - $62,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide frontline support to municipal customers using GL and AP features within our software
Troubleshoot accounting-related issues including fund accounting structure, journal entries, approval workflows, vendor management, encumbrances, invoice processing, and payment runs
Educate users on product functionality, accounting best practices, and system updates
Collaborate with Product, Engineering, and QA teams to escalate and track complex issues and enhancement requests

Requirements

What you’ll need

Associate degree in Accounting or related field (Bachelor’s degree preferred)
1–3 years of experience in General Ledger and/or Accounts Payable operations using cloud-based or enterprise financial systems
Understanding of accounting concepts such as fund accounting, chart of accounts, invoice lifecycle, reconciliation, and financial reporting
Familiarity with ticketing systems (e.g. Microsoft Dynamics 365, Zendesk)

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

General LedgerAccounts Payablefund accountingjournal entriesapproval workflowsvendor managementinvoice processingpayment runsfinancial reportingreconciliation

Soft Skills

customer supporttroubleshootingeducationcollaborationcommunication

Certifications

Associate degree in AccountingBachelor’s degree in Accounting or related field