FundView

Customer Support Specialist – Municipal Court, Public Sector SaaS

FundView

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $50,000 - $65,000 per year

About the role

  • Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
  • Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
  • Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
  • Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
  • Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
  • Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
  • Assist with onboarding and training of new customers on municipal court functionality.
  • Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
  • Identify recurring customer challenges and provide insights that influence product improvements and support processes.

Requirements

  • High School diploma or equivalent experience (associate’s degree preferred)
  • 4+ years of experience working in municipal court operations or supporting court/case management software
  • Strong understanding of municipal court processes, including case lifecycle, citations, warrants, dockets, and dispositions
  • Familiarity with court fines, fees, collections, and compliance requirements
  • Customer-first mindset with experience supporting external clients
  • Strong communication, troubleshooting, analytical skills and attention to detail
  • Ability to translate complex technical concepts into clear, user-friendly guidance
  • Ability to work independently and collaboratively in a team environment
  • Ability to handle multiple tasks simultaneously, to complete work despite frequent interruptions, and to organize and prioritize tasks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementcitationswarrantscourt docketsdispositionspaymentsreportingworkflow managementcompliance trackingmunicipal court software
Soft Skills
customer-first mindsetcommunication skillstroubleshooting skillsanalytical skillsattention to detailability to work independentlycollaborative skillsorganizational skillsability to prioritize tasksability to handle multiple tasks
Certifications
High School diplomaassociate’s degree