Customer Support Specialist – Municipal Court, Public Sector SaaS

FundView

Customer Support Specialist assisting municipal clients in managing court processes through a B2B SaaS platform. Responsible for troubleshooting and resolving support requests related to the municipal court module.

Posted 3/31/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
Assist with onboarding and training of new customers on municipal court functionality.
Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
Identify recurring customer challenges and provide insights that influence product improvements and support processes.

Requirements

What you’ll need

High School diploma or equivalent experience (associate’s degree preferred)
4+ years of experience working in municipal court operations or supporting court/case management software
Strong understanding of municipal court processes, including case lifecycle, citations, warrants, dockets, and dispositions
Familiarity with court fines, fees, collections, and compliance requirements
Customer-first mindset with experience supporting external clients
Strong communication, troubleshooting, analytical skills and attention to detail
Ability to translate complex technical concepts into clear, user-friendly guidance
Ability to work independently and collaboratively in a team environment
Ability to handle multiple tasks simultaneously, to complete work despite frequent interruptions, and to organize and prioritize tasks

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account FundView Website LinkedIn All Job Openings 11 - 50 employees Founded 2011 ☁️ SaaS 🏛️ Government 💸 Finance SaaS
Government
Finance <FundView> FundView is a cloud-based software-as-a-service suite that provides fund accounting and municipal management solutions for local governments. It offers integrated modules including general ledger, accounts payable, payroll, cash receipting, utility billing, permits, code enforcement, and municipal court management, with mobile and hosted deployment options to streamline government financial operations and citizen services. Customer Support Specialist – Municipal Court, Public Sector SaaS 🔥 1 hour ago 🤠 Texas – Remote 💵 $50k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Provide frontline support to customers using our municipal court module via phone, email, and internal ticketing systems.
Troubleshoot issues related to case management, citations, warrants, court dockets, dispositions, payments, and reporting.
Guide customers through product features, system updates, and best practices for efficient court operations and case lifecycle management.
Assist users with workflows such as citation entry, court scheduling, fine and fee assessments, collections, and compliance tracking.
Collaborate with Product, Delivery, and QA teams to escalate and track complex issues and enhancement requests.
Maintain detailed case documentation and contribute to a knowledge base of FAQs, how-to guides, and support resources.
Assist with onboarding and training of new customers on municipal court functionality.
Stay current on regulatory updates relevant to municipal courts, including state statutes, court procedures, and reporting requirements.
Identify recurring customer challenges and provide insights that influence product improvements and support processes. 🎯 Requirements
High School diploma or equivalent experience (associate’s degree preferred)
4+ years of experience working in municipal court operations or supporting court/case management software
Strong understanding of municipal court processes, including case lifecycle, citations, warrants, dockets, and dispositions
Familiarity with court fines, fees, collections, and compliance requirements
Customer-first mindset with experience supporting external clients
Strong communication, troubleshooting, analytical skills and attention to detail
Ability to translate complex technical concepts into clear, user-friendly guidance
Ability to work independently and collaboratively in a team environment
Ability to handle multiple tasks simultaneously, to complete work despite frequent interruptions, and to organize and prioritize tasks Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Market Support Representative – East Region 🔥 3 hours ago Equitable 5001 - 10000 💸 Finance 💳 Fintech ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Market Support Representative supporting brokers and customers for Equitable. Focused on customer service in a remote role, ensuring satisfaction and managing service requests. 🇺🇸 United States – Remote 💵 $48k - $67k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Representative – Provider Command Center (PCC) 🔥 4 hours ago The Cigna Group 10,000+ employees ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Customer Service Rep for Provider Command Center at Cigna Group, handling appointment scheduling and provider assistance tasks. Focus on patient care and timely consultation responses. 🇺🇸 United States – Remote 💵 $17 - $19 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Assistant, Customer Support 🔥 5 hours ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Assistant, Customer Support role at Gainwell enhancing client healthcare services. Contribute to resolving inquiries and improving client relations in a technology-driven environment. 🇺🇸 United States – Remote 💵 $27.2k - $38.9k / year 💰 Grant on 2023-06 ⏰ Full Time 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Senior Assistant, Customer Support 🔥 5 hours ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Support Assistant enhancing healthcare services through client interactions. Solving client problems, collaborating with teams, and ensuring service delivery commitments are met. 🇺🇸 United States – Remote 💵 $27.2k - $38.9k / year 💰 Grant on 2023-06 ⏰ Full Time 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Senior Assistant, Customer Support 🔥 5 hours ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Assistant, Customer Support at Gainwell collaborating to provide effective healthcare solutions. You will assist clients in resolving inquiries and contribute to better health outcomes. 🇺🇸 United States – Remote 💵 $27.2k - $38.9k / year 💰 Grant on 2023-06 ⏰ Full Time 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

case managementcitationswarrantscourt docketsdispositionspaymentsreportingworkflow managementcompliance trackingmunicipal court software

Soft Skills

customer-first mindsetcommunication skillstroubleshooting skillsanalytical skillsattention to detailability to work independentlycollaborative skillsorganizational skillsability to prioritize tasksability to handle multiple tasks

Certifications

High School diplomaassociate’s degree