Fundraise Up

Product Manager

• Hire, coach, and develop Product Managers across multiple product areas.
• Build an autonomous, high-performing team with a strong culture of ownership, accountability, and continuous improvement.
• Translate company strategy into measurable product outcomes.
• Drive prioritization based on business impact and customer value.
• Ensure roadmap investments deliver measurable results.
• Own portfolio planning and roadmap alignment across multiple teams.
• Improve delivery predictability, execution quality, and cross-functional coordination.
• Balance customer value, technical investments, and long-term product sustainability.
• Establish operating mechanisms, planning frameworks, and Product Management best practices that enable organizational scale.
• Continuously improve decision-making, prioritization, and execution quality.
• Raise the hiring bar, develop future Product leaders, and help shape the evolution of the Product organization.
• Foster strong collaboration across Product, Engineering, Design, Analytics, and GTM.
• Apply AI to accelerate research, planning, decision-making, and communication.
• Help the team adopt AI-enabled workflows that improve productivity and execution quality.

Senior Group Product Manager

Program Manager

• Workflow Management by Segment — Proactively surface where technical workflows break down and architect programs that fix it. Prevent methodology drift as each team develops segment-specific nuances. Act as the centralized reference for product launches so technical deployment stays consistent across segments while respecting segment-appropriate motions.
• Role Utilization — Track and report stage conversion rates, cycle length, resource utilization, and technical qualification accuracy per segment. Surface utilization signals that inform staffing, ramp, and resource allocation decisions.
• Cross-segment Resource Development — Enhance centralized resources including project plan templates, demo catalogs, technical proof points, and shared playbooks. Identify where segment wins should become standard across all teams. Maintain accurate documentation and database systems to ensure accurate insights and solution development.
• AI & Automation Maintenance — At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. You will maintain AI and automation systems that allow Solutions Consultants and Solutions Engineers to do more. Ensure that agentic approaches remain reliable and updates do not distract from deal progression. Iterate on agent quality, manage rollout of new capabilities, and measure productivity outcomes.

Solutions Program Manager

Full-stack Engineer

• Design, build, and maintain resilient frontend and backend features using React and Node.js.
• Develop our core products, including donation checkouts, embeddable widgets, and donor/partner portals.
• Architect and develop system components that scale across millions of monthly transactions.
• Write clean, well-documented, and thoroughly testable code.
• Drive architecture and technical design discussions to find elegant solutions to complex problems.
• Mentor peers by conducting thoughtful code reviews and providing constructive feedback.
• Partner with product managers and designers to clarify requirements and shape the roadmap.
• Proactively identify and resolve bugs, performance bottlenecks, and optimization opportunities.

Fullstack Developer

• Design, build, and maintain resilient frontend and backend features using React and Node.js.
• Develop our core products, including donation checkouts, embeddable widgets, and donor/partner portals.
• Architect and develop system components that scale across millions of monthly transactions.
• Write clean, well-documented, and thoroughly testable code.
• Drive architecture and technical design discussions to find elegant solutions to complex problems.
• Mentor peers by conducting thoughtful code reviews and providing constructive feedback.
• Partner with product managers and designers to clarify requirements and shape the roadmap.
• Proactively identify and resolve bugs, performance bottlenecks, and optimization opportunities.
• At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Customer Success Manager

• Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes.
• Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale.
• Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth.
• Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement.
• Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines.
• Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion.
• Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey.
• Identify and mitigate churn risk proactively; maintain industry-leading retention across the SMB and mid-market cohorts.
• Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base.
• Ensure the team delivers robust, structured product feedback to inform the roadmap and drives adoption of new features.
• Collaborate with Implementation and Support teams to optimize launch quality and maximize early customer revenue.

Director, Customer Success – SMB & MM

• Lead Fundraise Up's LATAM-based SMB & Mid-Market Customer Success team, coaching and developing CSMs to manage high-volume books of business with strong retention and satisfaction outcomes.
• Design and oversee an AI-driven service motion for the SMB customer segment, building automated touchpoints, escalation paths, and human-in-the-loop processes that deliver consistent value at scale.
• Redeploy and develop CSMs against our mid-market customer base, establishing the account management rhythms, QBR cadences, and success plans needed to drive growth.
• Build and maintain the workflows, playbooks, and KPIs that enable the team to manage 100+ accounts each with a consistent, high standard of engagement.
• Drive process discipline across a fully remote, international team - ensuring precise communication, rapid resolution, and accountability to timelines.
• Oversee the full customer lifecycle from kickoff through implementation, launch, account planning, and ongoing expansion.
• Partner closely with the Director of Customer Success and cross-functional leaders across Sales, Marketing, Implementation, and Product to execute growth strategies and optimize the customer journey.
• Identify and mitigate churn risk proactively; maintain industry-leading retention across the SMB and mid-market cohorts.
• Develop and coach the team on growth motions - referrals, upsell, cross-sell, and expansion -- within an existing customer base.
• Ensure the team delivers robust, structured product feedback to inform the roadmap and drives adoption of new features.
• Collaborate with Implementation and Support teams to optimize launch quality and maximize early customer revenue.
• At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.