Analyze customer and prospect behavior, product usage, and retention data to drive company strategy
Create and maintain dashboards and reports that track key success metrics
Collaborate with Finance to build models and forecasts that inform strategic decisions
Partner with GTM and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction
Plan, manage, and deploy customer and/or prospect territories
Effectively communicate data-driven findings and strategic recommendations to key stakeholders
Design and implement process improvements to drive scalability

Requirements

6+ years of experience in RevOps, Sales Ops or Finance, ideally in a start-up SaaS environment
Excel/Google Sheets expert
Demonstrated ability with SQL and Tableau
An effective communicator who can transform complex data into clear, actionable insights
Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT) and customer success platforms like Gainsight, Catalyst, or ChurnZero
Able to thrive in a dynamic environment with evolving priorities
A self-motivated individual with natural curiosity and initiative
Experience with rev-share or pass-through modeling a huge plus

Benefits

Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
FSA Spending Account.
Remote or Hybrid work. Our teams are spread globally.
15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
401(k) plan with company match.
100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
Paid parental leave (12/6 weeks).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysisdashboard creationreportingmodelingforecastingSQLTableaucustomer journey mappingsatisfaction metricsrev-share modeling

Soft skills

effective communicationdata-driven insightsself-motivatednatural curiosityinitiativecollaborationadaptabilitystrategic thinkingproblem-solvingstakeholder engagement