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Technology Intern – Operations and SRE
Fundo Garantidor de Créditos - FGCEstagiário de TI apoiando operações, monitoramento e práticas SRE no FGC. Contribuição para confiabilidade, observabilidade, automação e melhoria dos serviços financeiros.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates foundational knowledge in IT infrastructure, operating systems, and networking, with a focus on monitoring, incident management, and automation. Capable of supporting operational efficiency through collaboration, documentation, and continuous improvement initiatives.
Highest-signal resume keywords
IT Infrastructure KnowledgeMonitoring Tools FamiliarityBasic SQL KnowledgePython ScriptingCloud Computing Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Networking ConceptsOperating Systems KnowledgeProgramming LogicDatabases KnowledgeWindows Operating SystemLinux Operating SystemREST APIs KnowledgeVersion Control with GitTask AutomationITIL Familiarity
Soft Skills
Analytical AbilityTeam CollaborationWillingness to Learn
Tools & Technologies
Microsoft 365AWSAzureGCPPowerShell
Industry Keywords
SREDevOpsPost-Mortem AnalysisOperational EfficiencyIncident Management
Tech Stack
Tools & technologiesAWSAzureCloudDNSGoogle Cloud PlatformLinuxPythonSQLTCP/IP
About the role
Key responsibilities & impact- Support monitoring of availability, performance and reliability of corporate systems
- Assist in analyzing alerts, events, metrics and operational indicators using monitoring and observability tools
- Support identification, logging and tracking of incidents, problems and service requests
- Perform initial failure analyses by collecting evidence and assisting troubleshooting
- Monitor operational routines and validate their correct execution
- Support automation of operational tasks and reduction of manual, repetitive activities
- Assist in building and maintaining dashboards, metrics, logs and monitoring
- Participate in post-incident analyses (Post-Mortem), identifying root causes and improvement opportunities
- Support availability, performance and service experience indicators
- Collaborate in the creation and updating of documentation, procedures, runbooks and knowledge bases
- Assist, under supervision, in validating deployments, fixes and changes in production environments
- Contribute to continuous improvements in reliability, observability, automation and operational efficiency
Requirements
What you’ll need- Currently enrolled in a university degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related fields
- Must be pursuing an undergraduate or higher-education technology course in the area
- Basic knowledge of IT infrastructure, operating systems and computer networks
- Familiarity with Windows and Linux operating systems
- Fundamental networking concepts: TCP/IP, DNS and HTTP/HTTPS
- Programming logic and basic knowledge of Databases/SQL
- Familiarity with monitoring and supporting IT environments
- Basic knowledge of Microsoft 365
- Interest in task automation and continuous improvement of operational processes
- Willingness to learn, analytical ability for interpreting logs and ease in working within a team
- Plus: basic knowledge of Python, PowerShell or another language for automation/scripts
- Plus: familiarity with Cloud Computing (AWS, Azure or GCP)
- Plus: basic knowledge of REST APIs and version control with Git
- Plus: familiarity with ITIL or SRE/DevOps culture
- Plus: participation in academic projects, hackathons, personal labs or relevant free courses
Benefits
Comp & perks- Life insurance
- SESC membership card
- TotalPass
- Workplace exercise sessions twice a week at the office
- Meal allowance of R$990.52, including during vacation, with no payroll deduction
- Full transportation allowance
- Hybrid work model – 3 days per week onsite at Faria Lima and 2 days remote
- Continuous training through the “Jeito FGC de Desenvolver” program
- Regular feedback
- IDP (Individual Development Plan) for improvement of technical and behavioral competencies
- Support for internal growth through Internal Recruitment
- Collaborative, agile and results-oriented environment
- Diversity, equity and inclusion initiatives
- Listening channels, including a confidential Ethics Channel
- Work conditions focused on work–life balance