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Business Analyst, Customer Experience – Operations
Funding Societies | Modalku GroupBusiness Analyst focusing on customer experience and operations for Funding Societies | Modalku. Involved in reporting, process improvement, and customer engagement initiatives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement, data analysis, and stakeholder management within the digital financing and fintech sectors. Proficient in generating reports, optimizing workflows, and enhancing customer engagement through data-driven insights.
Highest-signal resume keywords
Business AnalysisProcess OptimizationData ReportingStakeholder ManagementAI & Automation Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess MappingWorkflow AutomationReport GenerationMetrics Monitoring
Soft Skills
Attention to DetailProblem-SolvingCommunication Skills
Industry Keywords
Digital FinancingFintechBankingCustomer EngagementCampaign Analysis
About the role
Key responsibilities & impact- Reporting & Insights – prepare periodic reports, ensure data accuracy and consistency, build and maintain relevant dashboards.
- Operations & Process Analytics – monitor metrics, identify inefficiencies, and support workflow optimization and automation efforts.
- Process Improvement – review and map current processes, propose enhancements, and implement changes to drive efficiency and scalability.
- Customer Engagement & Experience – analyze investors' engagement and metrics, identify and improve customers' touchpoints.
- Investor's Campaign Support – assist in driving engagement initiatives and perform post-campaign analysis for continuous improvement.
Requirements
What you’ll need- 3+ years of experience in business analyst role for operations, preferably in digital financing, fintech, or banking.
- Experience in generating and validating reports.
- Experience in process optimization, automation and use of AI & Automation tools
- Strong attention to detail, problem-solving skills, and ability to work under pressure.
- Good stakeholder management and communication skills.
Benefits
Comp & perks- Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
- Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.