Customer Experience Executive – Contract

Funding Societies | Modalku Group

Customer-centric teammate engaging leads in the conversion funnel at Funding Societies. Delivering top-notch customer experience while collaborating with a dynamic team.

Posted 5/11/2026contractKuala Lumpur • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

**What you will do: **
- Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
- On-boarding customers by processing their applications and performing KYC checks.
- Perform any day-to-day operational tasks under CX team’s portfolio.
- Assist in preparing reports.
- Taking ownership of customer success metrics, from a company to a personal level.
- Demonstrating strong personal values and a commitment that is in line with our mission and company values.

Requirements

What you’ll need

**What we are looking for:**
- Have 1 - 2 years experience in Customer Experience or Customer Support.
- Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
- Experience in both handling customers’ inquiries and operation will be an added advantage.
- Experience in Excel and report preparation.
- Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
- Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
- You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
- Having experience in the financial services or fintech industries will be an advantage.

Benefits

Comp & perks

- **Time off -** We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- **Flexible working -** We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- **Medical benefits -** We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
- **Mental health and wellness -** We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
- **Tech support - **We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYC checksreport preparationExcel

Soft Skills

customer experiencecustomer supportcritical thinkingself-motivatedmeticulouspersuasiveinterpersonal skillsrelationship management