Junior Patient Support Analyst

Funcional Health Tech

Analista de Atendimento Júnior em programas de suporte ao paciente da Funcional Health Tech. Atendendo pacientes, mantendo cadastros e reportando eventos de farmacovigilância.

Posted 8/19/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support operations, including registration processes and pharmacovigilance reporting. Proficient in utilizing CRM systems to manage patient interactions and ensure compliance with operational procedures.

Highest-signal resume keywords

Patient Support ExperiencePharmacovigilance KnowledgeCRM System ProficiencyData Collection SkillsHealth-Related Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationData RecordingAdverse Event ReportingOperational Procedure ExecutionData Management

Soft Skills

Communication SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

CRM Systems

Industry Keywords

PharmacovigilancePatient Support ProgramsStandard Operating Procedures

About the role

Key responsibilities & impact

Conduct inbound and outbound patient support for assigned programs
Create, complete and update patient registrations
Record all registration data and patient interactions in each program’s CRM system
Perform scheduled activities according to the scope of work
Identify, record and report adverse events and pharmacovigilance-related reports in accordance with the client’s standard operating procedures, including required timelines and data collection
Monitor the program inbox daily to ensure all emails are answered and adverse events are reported within required timeframes
Execute operational procedures within established deadlines

Requirements

What you’ll need

Education: Degree in a health-related field — either in progress or completed
Preferred minimum of 6 months’ experience in a Patient Support program
Experience in pharmacovigilance is preferred
Experience with CRM systems is preferred

Benefits

Comp & perks

Health and dental insurance
Pharmacy benefit: the company subsidizes part of employees’ medication costs
Life insurance
Influenza vaccination
Integrated employee and dependents health management program
TotalPass: access to gyms and wellness services
Childcare assistance
Enhanced maternity and paternity leave
Home office allowance (for remote positions)
Transportation voucher (for on-site positions)
Meal/food allowance
Annual Profit Sharing Program (for eligible positions)
Birthday day off
Continuous development initiatives
Partnerships with educational institutions