Deal Desk Manager

FullStory

Deal Desk Manager responsible for optimizing deal profitability in the Revenue Operations team at Fullstory. Collaborating with cross-functional teams to streamline processes and enhance customer satisfaction.

Posted 4/24/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a subject matter expert and primary point of contact for sales representatives regarding deal structuring, pricing, and contract management.
Collaborate with legal and finance teams to review and negotiate terms & conditions that protect the company's interests while meeting customer needs.
Identify and make recommendations for process improvements; assist with process design for projects such as CPQ/CLM implementation processes.
Collaborate with sales, legal, and finance teams to elicit, document, and analyze business requirements on proposed deal desk system/process changes and prioritize based on business value, complexity and feasibility.
Lead and execute key non-deal desk projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement.
Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives.

Requirements

What you’ll need

Experienced in deal desk operations working with DealHub to provide end-user support, quote/contract creation, and troubleshooting of price/product rules.
Technically adept to provide comprehensive support to the sales organization resolving both systems and process inquiries and escalating to the appropriate teams as needed.
Has a strong sales operations background working directly with the sales organization initiating corrective actions to drive compliance and data accuracy.
Has demonstrated strong business and finance acumen to provide clarity within complex deals and recommendations for optimal deal structures/pricing to maximize revenue and profitability.
Strong communicator who will effectively work with both technical and non-technical stakeholders, translating complex concepts into easily understandable terms.
Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.

Benefits

Comp & perks

Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight-knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected. We also offer a flexible PTO policy and an annual company-wide closure, along with federal holidays.
Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend.
Team Collaboration. Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up.
Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances.
Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

deal desk operationscontract managementprocess designrequirements gatheringsystem implementationsbusiness analysispricing strategiesdata accuracyAI solutionsprocess improvements

Soft Skills

communicationcollaborationproblem-solvingbusiness acumennegotiationstakeholder managementleadershipadaptabilityanalytical thinkingcustomer focus