FullStory

Senior Customer Insights Analyst

FullStory

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $120,000 - $125,000 per year

Job Level

Senior

About the role

  • Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership.
  • Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption.
  • Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery.
  • Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases.
  • Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations.
  • Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
  • Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers.

Requirements

  • Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
  • Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
  • Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
  • Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.
  • AI Proficiency: Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.
Benefits
  • Flexibility and Connection.
  • Benefits.
  • Learning opportunities.
  • Productivity support.
  • Team Collaboration.
  • Paid parental leave.
  • Bereavement leave, including miscarriage/pregnancy loss.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproject managementintegration developmentopen-source project developmentAI implementation
Soft Skills
communication skillsconsulting experiencerelationship buildingpresentation skillsinfluencing change