Fullsteam

Associate Platform Engineer

Fullsteam

full-time

Posted on:

Location Type: Hybrid

Location: Alabama • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AzureCloudCyber SecurityITSMServiceNow

About the role

  • Support administration and configuration of the ITSM platform (Jira Service Management/ServiceNow) to enable enterprise processes: Incident, Change, Problem, and Request Management.
  • Assist in designing and implementing workflows, automations, and integrations to streamline service delivery.
  • Engineer monitoring and alerting capabilities to ensure platform availability and integrity.
  • Ensure enterprise service delivery platforms adhere to security policies, including access management and data protection.
  • Provide Tier 2/3 platform support for ITSM and ITAM systems.
  • Support change management, problem investigations, and service request fulfillment as part of Enterprise Service Delivery.
  • Assist in documenting processes, runbooks, and standards to support IT teams and MSP partners.
  • Identify opportunities to enhance IT service delivery processes and workflows.
  • Develop scripts, automations, and playbooks to improve efficiency and reduce manual work.
  • Collaborate with service delivery and platform engineering teams on integrations via APIs and modern DevOps tooling.
  • Act as a liaison between IT, management, and end-users.
  • Develop clear documentation and standards for implemented solutions to streamline support and enhance service delivery.
  • Provide support for complex issues.
  • Develop strategies for rapid incident and problem resolution.
  • Assist in administering cloud-native infrastructure and applications.

Requirements

  • Minimum of 2 years of combined professional experience and education in Information Technology, Information Systems, Software Engineering, Cyber Security, or related field
  • Bachelor's degree in computer science, Software Engineering, Management Information Systems, Cyber Security, or related field (4+ years of work experience in software, infrastructure automation or cloud-engineering can substitute for bachelor’s degree)
  • Experience in M365 including Exchange Online, OneDrive/SharePoint Online, Teams, Power Platform and other features within the M365 ecosystem
  • Experience in cloud computing and architecture, specifically Microsoft Azure
  • Experience in Identity & Access Management, SSO and MFA implementations using Entra ID
  • Experience in Cyber Security Controls and best-practices in remote work & cloud computing environments, specifically Microsoft Defender tools
  • Experience delivering client-focused solutions based on customer needs
  • Excellent documentation and communication skills
  • Strong team player
  • Experience developing, implementing & continually improving processes
  • Experience working in Agile environments
Benefits
  • Inclusive workplace that values diversity of thought, experience, and background
  • Equal Opportunity/Affirmative Action employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ITSMJira Service ManagementServiceNowcloud-native infrastructureMicrosoft AzureIdentity & Access ManagementSSOMFACyber Security ControlsAgile
Soft skills
documentationcommunicationteam playerproblem-solvingprocess improvementcustomer-focusedcollaborationliaisonstrategic thinkingefficiency enhancement
Certifications
Bachelor's degree in computer scienceBachelor's degree in Software EngineeringBachelor's degree in Management Information SystemsBachelor's degree in Cyber Security