Customer Success Manager

Fullsteam

Customer Success Manager providing exceptional support and ensuring customer satisfaction with cloud ERP software. Driving customer retention and executing intervention strategies for successful outcomes.

Posted 6/4/2026full-timeOak Brook • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end customer relationships, acting as the primary post-sale contact and trusted advisor.
Drive customer retention and reduce churn by proactively monitoring account health, identifying risks, and executing intervention strategies.
Influence renewals and revenue growth by demonstrating ROI, identifying expansion opportunities, and partnering with Sales on account strategy.
Lead onboarding and value realization, ensuring customers achieve intended business outcomes and time-to-value milestones.

Requirements

What you’ll need

Three (3) years customer facing experience, ideally supporting software applications.
Degree or experience in Finance/Accounting is a positive.
Experience in Warehouse Management or Manufacturing is a positive.
Excellent communication skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer relationship managementcommunicationinfluencingproblem-solvingstrategic thinking