VP of Operations

Fullsteam

VP of Operations at Fullsteam leading multiple appliance business units for growth and profitability. Overseeing operations, customer satisfaction, and multidisciplinary teams in a dynamic technology environment.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $90,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute strategic plans to drive the growth and profitability of the Business Units.
Establish short-term and long-term goals for the Business Units in alignment with overall company objectives.
Identify and evaluate new business opportunities, partnerships, and markets.
Oversee day-to-day operations, ensuring efficiency and high performance across all functions across multiple Business Units.
Develop and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement across the portfolio.
Implement best practices and process improvements to enhance operational efficiency and effectiveness across all Business Units.
Champion a customer-centric culture within the Business Units, ensuring that customer needs and expectations are at the forefront of decision-making.
Lead efforts to enhance customer service, ensuring that customer needs and expectations are consistently met or exceeded across the portfolio.
Guide the development and enhancement of products across multiple Business Units, working closely with engineering teams to innovate and improve offerings.
Manage the Business Units’ financial performance, including budgeting, forecasting, and P&L responsibilities.
Partner with cross-functional teams such as Sales, Finance, and Platform & Payments to align strategies and drive overall business objectives.
Develop and implement strategies to achieve revenue and profitability targets across the portfolio of Business Units.
Build and lead high-performing teams across multiple Business Units, fostering a culture of excellence and continuous improvement.
Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth across all Business Units.
Set performance goals and regularly evaluate teams’ progress, providing feedback and guidance to ensure high standards are met across the portfolio.
Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.
Represent the Business Units in executive meetings and contribute to company-wide initiatives and projects.
Ensure compliance with all relevant laws, regulations, and industry standards across all Business Units.
Identify and mitigate risks associated with the Business Units’ operations, products, and services.
Implement and maintain robust internal controls and governance processes across the portfolio.

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
8+ years of relevant experience within a technology or software company.
3+ years of experience managing multiple P&Ls or overseeing a portfolio of business units within a software company.
Proven experience in a senior leadership role leading teams across multiple functions or business units.
Leadership experience in appliance or service platforms preferred.

Benefits

Comp & perks

Inclusive workplace that values diversity of thought, experience, and background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budgetingforecastingP&L managementkey performance indicators (KPIs)process improvementsstrategic planningcustomer service enhancementproduct developmentrisk mitigationinternal controls

Soft Skills

leadershipcollaborationcustomer-centric cultureteam buildingcontinuous improvementorganizational cultureperformance evaluationcommunicationstrategic alignmentinclusive team culture

Certifications

Bachelor’s degreeMBA or advanced degree