Generate, review, modify, and send invoices accurately and on time, including one-time and usage-based billings.
Create and manage subscriptions, sales orders, and estimates in NetSuite; terminate or modify subscriptions as needed.
Apply customer payments, manage refunds/credits, and reconcile billing records with accounts and financial statements.
Investigate and resolve billing discrepancies, Paystand issues, and payment transaction mismatches promptly.
Ensure proper suspension of product access for cancellations and manage tax exemptions.
Respond to customer inquiries regarding invoices, payments, and billing issues, providing professional and timely support.
Partner with customer service, sales, finance, and operations teams to resolve issues, implement process improvements, and maintain accurate financial reporting.
Identify opportunities to streamline billing processes, enhance efficiency, and implement automation where applicable.
Stay updated on industry best practices and emerging technologies related to billing and invoicing.

Requirements

Related field or applicable billing experience.
Proven experience in billing, accounts receivable, or financial analysis role.
Strong analytical skills with attention to detail.
Proficiency in Microsoft Excel and accounting software; Zuora, NetSuite, Suite Billing, FloQast, and SFDC experience is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Prior experience in a similar industry or with billing systems/software is preferred.
Knowledge of regulatory compliance related to billing practices is a plus.
Bachelor's degree in Accounting, Finance, Business Administration preferred

Benefits

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingaccounts receivablefinancial analysisanalytical skillsattention to detailregulatory compliance

Soft Skills

communication skillsinterpersonal skillsability to work independentlycollaborative skillsability to work in a fast-paced environment

Certifications

Bachelor's degree in AccountingBachelor's degree in FinanceBachelor's degree in Business Administration