Technical Support Specialist
Fullsteam
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Oregon, Washington • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Linux
About the role
- Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems.
- Handle customer inquiries: Take ownership of customer phone calls, emails, and other support requests in a courteous and respectful manner.
- Diagnose and Troubleshoot: Identify the root cause of technical issues and implement solutions.
- Document and escalate: Maintain records of support interactions, research and escalate complex cases to higher-level support as needed.
Requirements
- High School Diploma or equivalent certificate.
- Two (2) years technical support and customer-facing experience.
- Proficient troubleshooting experience in Linux and Windows environments.
Benefits
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Equal Opportunity/Affirmative Action employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportLinuxWindows
Soft skills
customer servicecommunicationproblem-solvingcourtesyrespect
Certifications
High School Diploma