IT Support

• Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments.
• Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight.
• Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms).
• Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements.
• Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.
• Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.
• Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.
• Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment.
• Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.

Senior IT Administrator

General Accountant, Credit Specialist