Senior IT Administrator
Fullscript
full-time
Posted on:
Location Type: Hybrid
Location: Ottawa • 🇨🇦 Canada
Visit company websiteJob Level
Senior
Tech Stack
JamfMacOSPython
About the role
- Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments.
- Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight.
- Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms).
- Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements.
- Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.
- Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.
- Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.
- Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment.
- Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.
Requirements
- 5+ years experience in IT administration (or equivalent) with increasing levels of responsibility.
- Strong expertise with macOS, Windows, SaaS management, and MDM tools (Jamf, Intune, etc.).
- Proficiency with SaaS platforms and identity access management (Okta or similar).
- Demonstrated experience leading IT projects from ideation to implementation, including planning, execution, and documentation.
- Hands on scripting or automation experience (Python, PowerShell, or equivalent).
- Excellent troubleshooting skills across networking, infrastructure, and device level issues.
- Strong mentorship and leadership abilities through guiding junior IT staff.
- Clear empathetic communication skills with both technical and non-technical audiences.
- A continuous improvement mindset, always looking for ways to make IT more efficient and scalable.
Benefits
- Generous PTO and competitive pay
- Fullscript’s RRSP match program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
- Ability to work Wherever You Work Well*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT administrationmacOSWindowsSaaS managementMDM toolsscriptingautomationtroubleshootingidentity access managementproject management
Soft skills
mentorshipleadershipcommunicationproblem-solvingprocess improvementcollaborationdocumentationknowledge sharingempathycontinuous improvement