Fullscript

Customer Success Specialist

Fullscript

full-time

Posted on:

Location Type: Hybrid

Location: Ottawa • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
  • Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs.
  • Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge.
  • Build sustainable relationships through open and interactive communication.
  • Collaborate with your team to devise new strategies to surprise and delight our customers.
  • Coordinate with your team to ensure support coverage during all business hours.
  • Identify trends in issues and feedback and report them to your supervisor.
  • Be a champion of our brand and uphold our commitment to customer satisfaction.

Requirements

  • A passion for customer satisfaction and a naturally engaging personality.
  • Ability to multi-task and manage all customer service platforms.
  • A strong commitment to excellence in all you do!
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and the ability to manage information from various sources simultaneously.
  • An adaptable nature, ready to embrace change and tackle new challenges.
  • A team player mindset, eager to work closely with colleagues to create an extraordinary user experience.
  • Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada.
  • Experience with Gladly and other SaaS productivity tools would be a bonus.
  • Basic understanding of frontend or backend development.
  • Knowledge or interest in integrative health or any wellness certifications would be advantageous.
Benefits
  • Ability to work Wherever You Work Well*
  • Flexible Paid Time Off program
  • Fullscript’s RRSP match program
  • Stock Options
  • Custom benefits package (medical, dental, vision) with HSA
  • Discount on Fullscript catalog of products for family & friends
  • Training budget and company-wide learning initiatives
  • Employee Wellness Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttroubleshootingmulti-taskingfrontend developmentbackend development
Soft skills
customer satisfactionengaging personalityverbal communicationwritten communicationorganizational skillsadaptabilityteam playerflexibility
Certifications
wellness certifications