Customer Relationship Analyst – Customer Service
FullCommerce Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$0 - R$3,000 per month
Job Level
Mid-LevelSenior
About the role
- Provide customer support through channels such as chat, phone, WhatsApp and email in an efficient and courteous manner, following company procedures;
- Identify and resolve customer issues quickly and effectively;
- Provide information about products, services, and processes;
- Log and track customer requests in the system;
- Conduct sales or offer services when necessary;
- Advise customers on the use of products and services, providing clarifications;
- Escalate more complex issues to the appropriate teams when necessary;
- Monitor case progress and ensure customers receive feedback on the resolution of their issues.
Requirements
- Familiarity with customer support systems
- Knowledge of payment acquirers (payment processors)
- Proficiency in Microsoft Office
- Strong verbal and written communication skills
- Problem-solving ability
- Attention to detail
- Ability to work effectively in a team
- Empathy, patience, and a professional demeanor.
Benefits
- Meal allowance
- Health insurance
- Gympass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer support systemspayment acquirersMicrosoft Office
Soft skills
verbal communicationwritten communicationproblem-solvingattention to detailteamworkempathypatienceprofessional demeanor