Customer Success Associate

Fullbay

Customer Success Associate at Fullbay focusing on managing retention of small to mid-size customers. Drive customer engagement and analyze usage signals to optimize retention strategies.

Posted 7/25/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention strategies and lifecycle management, leveraging data analysis to drive engagement and reduce churn. Proficient in utilizing CRM tools to track customer interactions and inform strategic initiatives.

Highest-signal resume keywords

Customer Success ManagementData AnalysisCRM Tools (Salesforce, ChurnZero)Customer Engagement StrategiesB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Retention StrategiesData AnalysisChurn AnalysisCampaign DesignCustomer Health Evaluation

Soft Skills

Consultative SupportCross-Functional CollaborationJudgment and DiscretionCommunication SkillsProblem-Solving

Tools & Technologies

SalesforceChurnZeroCRM Software

Industry Keywords

B2B SaaSCustomer EngagementLifecycle CampaignsCustomer ValueDisengagement Indicators

About the role

Key responsibilities & impact

Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers using independent evaluation and prioritization of customer needs.
Analyze customer health and usage signals and autonomously execute targeted outreach strategies based on key behavioral triggers and disengagement indicators.
Analyze, address, and proactively combat customer cancellations by identifying root causes, evaluating disengagement patterns, and developing and executing re-engagement strategies using independent judgment.
Lead 1:many virtual engagement sessions (e.g., Office Hours, Q&A, training events) to proactively drive customer value at scale, tailoring content to audience needs.
Collaborate cross-functionally with the Digital Success team to design, inform, and execute lifecycle campaigns and customer engagement journeys using strategic insight.
Apply sound judgment in escalating and routing customer concerns requiring deeper support, using discretion to determine level of intervention.
Provide consultative support to customers navigating training resources and advanced product functionality, evaluating customer context to recommend optimal solutions.
Track and document customer interactions and business outcomes in CRM and CS tooling (e.g., Salesforce, ChurnZero), and leverage insights to inform strategy.
Identify and communicate churn risks, product feedback, success stories, and strategic insights with internal stakeholders to influence lifecycle and retention planning.
Contribute to a culture of continuous improvement by independently identifying and reporting systemic product or process issues, adoption challenges, and cancellation trends.
Design and test targeted customer campaigns, evaluating effectiveness and using judgment to refine messaging, timing, and delivery strategies.
Develop and tailor live demo content and training agendas based on customer segment needs.
Performs other duties as assigned.

Requirements

What you’ll need

2+ years in Customer Success, Account Management, Support, or related roles (preferably in B2B SaaS).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fullbay Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🏢 Enterprise 🚗 Transport 💰 Venture Round on 2019-05 SaaS
Enterprise
Transport Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads. Customer Success Associate 🔥 12 minutes ago 🌵 Arizona – Remote 💵 $55k - $66k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers using independent evaluation and prioritization of customer needs.
Analyze customer health and usage signals and autonomously execute targeted outreach strategies based on key behavioral triggers and disengagement indicators.
Analyze, address, and proactively combat customer cancellations by identifying root causes, evaluating disengagement patterns, and developing and executing re-engagement strategies using independent judgment.
Lead 1:many virtual engagement sessions (e.g., Office Hours, Q&A, training events) to proactively drive customer value at scale, tailoring content to audience needs.
Collaborate cross-functionally with the Digital Success team to design, inform, and execute lifecycle campaigns and customer engagement journeys using strategic insight.
Apply sound judgment in escalating and routing customer concerns requiring deeper support, using discretion to determine level of intervention.
Provide consultative support to customers navigating training resources and advanced product functionality, evaluating customer context to recommend optimal solutions.
Track and document customer interactions and business outcomes in CRM and CS tooling (e.g., Salesforce, ChurnZero), and leverage insights to inform strategy.
Identify and communicate churn risks, product feedback, success stories, and strategic insights with internal stakeholders to influence lifecycle and retention planning.
Contribute to a culture of continuous improvement by independently identifying and reporting systemic product or process issues, adoption challenges, and cancellation trends.
Design and test targeted customer campaigns, evaluating effectiveness and using judgment to refine messaging, timing, and delivery strategies.
Develop and tailor live demo content and training agendas based on customer segment needs.
Performs other duties as assigned. 🎯 Requirements
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