UX Researcher II
Fullbay
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
Visit company websiteExplore more
Salary
💰 $99,591 - $121,999 per year
About the role
- Plan and conduct qualitative and quantitative research to inform product strategy, roadmap decisions, and design execution
- Establish and maintain a regular cadence of customer research, including user interviews, usability testing, focus groups with our Customer Advisory Board (CAB) and survey-based research
- Own and evolve Fullbay’s Customer Advisory Board (CAB) program, including segmenting customers (small, mid-market, enterprise), setting meeting cadence, and synthesizing insights into actionable recommendations
- Partner with Product Managers and Designers to define research questions, align on learning goals, and ensure insights directly inform product decisions
- Support upcoming product launches by validating workflows, concepts, and AI-driven experiences with real customers prior to release
- Analyze and synthesize research findings into clear, compelling insights that drive alignment across design, product, engineering, and leadership
- Leverage existing analytics tools (ex: Pendo and Dovetail) to complement qualitative research with behavioral data
- Help define success metrics and learning goals for new features, especially in trust-sensitive, data-rich, and AI-enabled workflows
- Advocate for customer needs while balancing business goals, timelines, and technical constraints
- Contribute to building a research practice that treats learning as a deliverable, not a side task
- Stay informed on UX research best practices and emerging methods, bringing new ideas to improve how Fullbay learns from its customers
- Adhere to all confidentiality and compliance regulations
- Perform other duties as assigned
Requirements
- Minimum of 2–4 years of experience in UX research, user research, or a related role
- Demonstrated experience conducting qualitative research methods such as interviews, usability testing, and field studies
- Experience synthesizing research into insights that influence product or design decisions
- Familiarity with quantitative research methods, analytics tools, or product usage data (ex: Pendo, Amplitude, Google Analytics)
- Experience working in SaaS, B2B, or complex workflow-based products preferred
- Comfortable working with cross-functional partners in Product, Design, and Engineering
- Strong communication skills, with the ability to present insights clearly to diverse stakeholders
- Thrives in ambiguity and enjoys helping establish new processes and ways of working
- Interest in complex, high-accountability domains such as logistics, operations, tools, or service-based industries is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
qualitative researchquantitative researchusability testinguser interviewsfield studiessynthesizing researchsuccess metricsAI-driven experiencesanalytics toolsdata analysis
Soft Skills
strong communication skillscross-functional collaborationadaptabilityproblem-solvingcustomer advocacyinsight presentationprocess establishmentstakeholder engagementcritical thinkingresearch practice development