Support Engineer

Full Scale

Support Engineer providing L2/L3 support for Salesforce and Workday at a remote tech company. Troubleshooting platform issues in a collaborative environment with experienced teams.

Posted 6/19/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide L2/L3 support for incoming requests across Salesforce, Workday, and other supported platforms
Respond to general user inquiries and help explain how systems are configured and why they behave the way they do
Handle light feature and configuration updates, including changes to fields, picklists, objects, and related platform settings
Investigate, troubleshoot, and resolve platform issues and bugs, including integration problems and failed scheduled jobs
Triage and prioritize support tickets, owning issues through to resolution with clear and timely communication
Escalate issues to administrators or engineering teams when deeper technical work is needed, and help ensure follow-through to closure
Document recurring issues, solutions, and support processes to strengthen internal knowledge sharing and reduce repeat tickets

Requirements

What you’ll need

Hands-on experience supporting or administering Salesforce, including work with objects, fields, picklists, and common platform configuration
Working knowledge of Workday and the ability to troubleshoot platform-related issues with confidence
Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs
Familiarity with integration-related issues, APIs, or scheduled/batch job troubleshooting
Clear written and verbal communication skills, with the ability to translate technical details for end users
Strong organizational skills and the ability to manage a varied queue of requests independently
Ability to work effectively in a remote, distributed team

Benefits

Comp & perks

Fully remote work setup
Opportunity to own meaningful support work across business-critical platforms
Collaborative environment with close partnership across support, admin, and engineering teams
Exposure to complex system troubleshooting, integrations, and platform operations
A great role for someone who wants to deepen their expertise in enterprise platform support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceWorkdaytroubleshootingdiagnostic skillsAPIsconfiguration updatesintegration issuesbug resolutionscheduled jobssupport ticket management

Soft Skills

clear communicationorganizational skillsindependent managementproblem-solvingknowledge sharinguser supportprioritizationteam collaborationtechnical translationescalation management