Customer Experience, Sales Expert

Full Potential Solutions

Customer Experience and Sales Expert managing orders and inquiries for Full Potential Solutions. Enhance customer satisfaction through respectful and effective communication.

Posted 5/25/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage incoming calls to process orders
Address inquiries, resolve issues, and handle complaints
Maximize sales opportunities while maintaining a patient, respectful approach
Accurately enter orders and process cancellations
Address billing and product-related questions
Document interactions

Requirements

What you’ll need

Above average to Excellent English communication skills
Good customer service orientation and very helpful attitude
Ability to set expectations, deliver and mediate information in a clear and professional manner
Should have very good telephone etiquette
Good probing questions and ability to position products and services as a selling opportunity
Good attention to details and meticulous attitude as the job requires order taking and sales
Good multitasking skills
Ability to work from home in a quiet environment free of background noise and interruption
Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts
Good performance records with previous employment

Benefits

Comp & perks

Competitive suite of benefits
Lucrative compensation program
Medical, dental and vision benefits
Opportunity for high potential career growth

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent English communication skillscustomer service orientationhelpful attitudetelephone etiquetteability to set expectationsclear and professional communicationgood probing questionsattention to detailmultitasking skillsability to work in a quiet environment