Customer Retention Advisor
Full Potential Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide customer service over phone and/or email
- Help customers with their pre-sales queries
- Contact both new and existing clients and prospects to keep warm business leads
- Answer pre-sales questions from customers, educating them about products and services
- Work closely with Account/Sales Manager to close deals and expand clients’ business
- Make outbound phone calls to customers that want to cancel their Service Agreement
Requirements
- Experience in business retention, sales and customer service is a requirement
- Advanced problem-solving skills and can effectively communicate with customers and work groups
- Ability to multi-task and have organizational and data entry skills
- Strong attention to detail and the ability to follow directions
- Must be willing to go through pre-employment background and assessments
- Flexible work hours and availability for day, evening, night, weekend, and holiday
- Strong outgoing personality and great work ethic
Benefits
- a lucrative compensation program
- medical, dental, and vision benefits
- opportunity for high-potential career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesdata entryproblem-solvingmulti-taskingattention to detail
Soft Skills
communicationorganizational skillsflexibilityoutgoing personalitywork ethic