Launch Manager
Fulcrum
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • United States
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Salary
💰 $85,000 - $125,000 per year
About the role
- Guide new customers through onboarding and implementation of our software
- Run regular check-in calls to make sure customers are set up for success
- Understand each customer’s business goals and tailor the setup to fit their needs
- Coordinate timelines and ensure projects stay on track through go-live
- Train customer teams on how to use the product and ensure adoption
- Troubleshoot setup issues and work with our engineering team when needed
- Partner with Sales to ensure a smooth handoff from the sales process
- Share customer feedback with Product and Engineering to improve the experience
- Continuously improve implementation processes for efficiency and impact
- Stay organized while managing multiple customers at various stages
- Learn to write simple queries over time
- Handle conflicts between deadlines and throughput
- Openly receive coaching and feedback
- Actively contribute to team & company goals
Requirements
- Naturally organized and detail-oriented, you keep projects moving
- A confident communicator
- Empathetic and patient when teaching others new tools or processes
- Energized by helping customers succeed
- Comfortable juggling multiple customers at different stages
- Curious and eager to learn technical details without being an engineer
- Thrive in a fast-changing environment and can adapt quickly
- Collaborative and enjoy working cross-functionally
Benefits
- 401(k) matching after 90 days - immediate vesting
- Health, dental, and vision benefits
- Wellbeing benefits and perks
- Unlimited vacation policy with minimum required vacation days
- Cell phone & internet plan coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingimplementationtroubleshootingproject managementquery writing
Soft Skills
organizationcommunicationempathypatienceadaptabilitycollaborationcuriositydetail-oriented