Strategic Accounts Operations Manager
Vita Coco
Customer Service Associate, NDT
FUJIFILM Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Complete daily customer service order processing duties for NDT Business
- Participate in all aspects of customer order fulfillment
- Respond to customer inquiries promptly and professionally via phone, email or chat
- Provide customers with quotes including stock availability, pricing & ETAs
- Issue RMAs for damaged, lost or miss-shipments
- Ensure customer satisfaction and resolve customer complaints with patience, empathy & efficiency
- Collaborate with other departments to escalate or resolve complex issues
- Coordinate NDT orders and shipping with appropriate warehouse personnel
- Act as primary administrator for all domestic and foreign NDT orders
- Manage billing for South America, Latin America & Chemistry customers
- Create TAS orders for White Mountain customers
- Record, update and catalog all Customer Service procedures
- Participate in bi-weekly NDT staff meetings to help manage backorders
- Process all NDT FOC orders (Domestic and Foreign)
- Assist in data collection and report preparation
- Perform special projects, tasks and studies as requested by management
Requirements
- High School Graduate
- 3-5 years of Office experience & CSR experience
- Knowledge of SAP required; advanced SAP procedures knowledge preferred
- Knowledge of Microsoft Office required (Excel, Word, Outlook, PowerPoint)
- Strong communication skills & the ability to work independently
- Detail-oriented with strong organizational skills
- Desire to work as a team player while demonstrating a positive attitude to customers / coworkers
- Ability to sit 75-100% of applicable work time
- Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time
- Ability to stand, talk, and hear for 75% of applicable work time
- Ability to lift and carry up to ten pounds up to 20% of applicable work time
- Close vision: The ability to see clearly at twenty inches or less
- Willingness to comply with COVID-19 vaccine mandates, testing, face coverings, and vendor credentialing as required
Benefits
- US-Remote (remote within the United States)
- Flexible, dynamic work environment
- Up to 10% travel may be required for training
- ADA reasonable accommodation available
- Equal employment opportunity (EEO) commitment
- COVID-19 vaccine/testing/face covering policy and vendor credentialing requirements
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service order processingorder fulfillmentquotes preparationRMA issuancebilling managementdata collectionreport preparationNDT order processingSAPMicrosoft Office
Soft skills
communication skillsorganizational skillsteam playerpatienceempathyefficiencyindependencepositive attitudedetail-orientedproblem-solving
Certifications
High School Graduate
