Refrigeration Engineer
Gray
Senior Service Engineer
FUJIFILM Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Senior
Tech Stack
Ray
About the role
- Support distributors on installation of mammography, ultrasound, DR and CR systems, components, and accessories ensuring conformance with market specifications.
- Provide technical training to distributors’ engineers within the scope of assigned product family, including installation guidance.
- Provide second-layer technical support for equipment failures; perform troubleshooting, diagnostic evaluations and routine inspections.
- Identify issues and recommend corrections or process changes; complete all required documentation timely.
- Maintain constant internal communication with other divisions and identify improvements for internal processes.
- Maintain technical expertise on company product offerings and stay updated on industry trends and technology advancements through continuous education.
- Assess new techniques and current work practices to reduce service costs and increase installation efficiency.
- Adhere to company quality and regulatory compliance requirements and established policies and procedures.
- Lead client site preparation (pre-installation) for Mammography Systems.
- Prepare documentation in Spanish for Latin America distributors (installation guides, site survey evaluation, etc.).
- Travel frequently (up to 80%) and be available to work outside normal business hours and holidays as needed.
Requirements
- Associate’s degree in Electrical/Mechanical/Mechatronic/Biomedical Engineering or related field OR comparable education and work experience.
- Minimum of 5 years technical or professional experience.
- Minimum of 5 years experience in installation, maintenance and support of medical imaging devices including Ultrasound systems, Mammography systems, Digital X-Ray systems, DR Detectors, Computer Radiography systems, and DICOM printers.
- Teaching capabilities; ability to develop training protocols and train distributor engineers.
- Experience with Case Management reporting and tracking tools.
- Strong working knowledge of current network technologies and IT technologies.
- Proficiency with MS Excel, MS Word, MS Project, MS PowerPoint, MS Visio.
- Superior communication and interpersonal skills; excellent telephone manner.
- Ability to communicate with customers in Spanish and ability to communicate in English.
- Creative, consultative, relationship-building skills; ability to achieve results in a fast-paced environment.
- Excellent organizational and multi-tasking skills.
- Must be open to travel to assignment locations in different countries of Latin America; frequent travel up to 80%.
- Ability to work outside normal business hours and holidays to meet business needs.
- Physical requirements: frequent sitting/standing/walking/talking/hearing; frequent fine motor tasks; occasional lift/move up to 20 pounds; close/distance/depth vision required.
