FUJIFILM Corporation

Service Engineer

FUJIFILM Corporation

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $33 - $37 per hour

Job Level

Mid-LevelSenior

Tech Stack

SQLTableau

About the role

  • Represent Service and Technical Support on product core teams, working cross-functionally with Engineering, Operations, Regulatory, Product Management, and Program Management
  • Produce and maintain NPI Service deliverables, including service plans, compatibility matrices, service bulletins, service assemblies, and technical training packages
  • Establish, publish, and improve service procedures and tools to improve responsiveness, customer satisfaction, and forward-looking quality outcomes
  • Point of contact for escalated service issues, providing technical guidance to Technical Support and Service Repair personnel
  • Guide product reliability improvements based on issues encountered in the field
  • Own special investigation of incoming customer returns, working with Engineering and Regulatory as needed
  • Deliver formal technical training to Service and Technical Support personnel and external hospital biomeds
  • Provide mentorship and coaching to Technical Support and Service Repair personnel
  • Responsible and accountable for conducting the requirements of the company's quality system

Requirements

  • Engineering Bachelor’s Degree with 3-5 years broad-based experience in Technical Support / Service, Operations, and Project Management preferred
  • Lesser technical degree considered with 7+ years relevant experience, Or a combination of work history and education
  • Working knowledge of complex PCBA-based electro-mechanical systems and the failure mechanisms common to them
  • Training and working experience in formal problem-solving techniques
  • Understanding of quality and reliability metrics
  • Knowledge of ultrasound theory of operation and basic clinical usage is preferred
  • Experience with peer mentorship in the above knowledge/experience areas is highly desired
  • Proficient with data management tools (e.g Database, SQL, Excel, or Tableau)
  • Proficient with standard office software (Google Sheets or MS Office), including conferencing software (Teams, Zoom)
  • Excellent written and verbal communication skills
  • Familiarity with use of commercial change management software in a regulated environment
  • Demonstrated ability to provide technical training
  • Demonstrated ability to mentor peers and act with a high degree of autonomy
  • Able to lift 25lbs with or without accommodations