Field Engineer

• Represent Service and Technical Support on product core teams, working cross-functionally with Engineering, Operations, Regulatory, Product Management, and Program Management
• Produce and maintain NPI Service deliverables, including service plans, compatibility matrices, service bulletins, service assemblies, and technical training packages
• Establish, publish, and improve service procedures and tools to improve responsiveness, customer satisfaction, and forward-looking quality outcomes
• Point of contact for escalated service issues, providing technical guidance to Technical Support and Service Repair personnel
• Guide product reliability improvements based on issues encountered in the field
• Own special investigation of incoming customer returns, working with Engineering and Regulatory as needed
• Deliver formal technical training to Service and Technical Support personnel and external hospital biomeds
• Provide mentorship and coaching to Technical Support and Service Repair personnel
• Responsible and accountable for conducting the requirements of the company's quality system

Service Engineer

Senior Field Engineer

Field Service Engineer

Field Solutions Engineer – Public Sector

Product Service Engineer

Field Service Engineer III