Acts as Drug Substance Manufacturing (DSM) SAP business Subject matter expert (SME)
SME internally and owns assessments as the DSM representative for all SAP S/4HANA global controls
Partners cross functionally internally and across sites to ensure consistency in application of major and minor for SAP S/4HANA
Trains and mentors DSM Documentation and support staff to support configuration of bill of materials (BoMs) in the manufacturing execution system (MES) to ensure SAP and MES BoM alignment
Provides technical support and troubleshooting for SAP S/4HANA and related modules
Supports recipe and BoM configuration related to material creation and consumption
Responds to user inquiries and service requests via phone, email, or ticketing system
Assists in the implementation, configuration, and upgrading of SAP S/4HANA system
Collaborates with internal and external stakeholders to identify and resolve SAP S/4HANA-related issues
Conducts user support and training to ensure efficient use of SAP S/4HANA solutions
Monitors system performance, ensuring optimal operation of the SAP S/4HANA platform
Maintains documentation and provides reports on system performance and issues
Stays informed about industry trends and best practices in SAP S/4HANA support, continuously enhancing knowledge and skills
Owns, performs, or drives documentation creation or updates related to SAP use in DSM and as part of recipe configuration
Supports tech transfer within manufacturing domain with a focus on materials
Ensures compliance and safety procedures are followed in manufacturing environment
Supports change management records, investigations, corrective and preventive actions (CAPAs) and continuous improvement (CI) activities
Assists and supports inspections and audits, providing support to ensure compliance within the manufacturing environment
Performs other duties, as assigned
Requirements
High School Diploma or Equivalent with 9 years of applicable industry experience OR
Associate’s degree with 7 years of applicable industry experience OR
Bachelor’s degree with 5 years of applicable industry experience OR
Master’s degree 3 years of applicable industry experience
Equivalent/Relevant Military experience
3 years of experience with SAP S/4HANA support or related ERP system
Strong manufacturing operations experience, with understanding of operations sequence and cadence of activities