Senior Synapse System Administration Trainer
FUJIFILM Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Actively participates in the development of training strategies and training curriculums
- Works collaboratively with Senior I, Lead, SSAT and/or Clinical Development Coordinator to function as Subject Matter Expert for select educational content such as, but not limited to: customer facing course material, instructional “how to” videos, product simulations, etc.
- Responsible for executing all aspects of Client System Administration Training, including the primary delivery of training on-site as needed
- Ensures that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the service and attention received from Fujifilm Medical Systems
- Independently assesses the customer’s level of comprehension to facilitate effective site administration and optimal product operation, utilizing validated applications, protocols, and processes
- Escalates customer satisfaction concerns to Senior II, Lead SSAT or management when appropriate
- Assists with post-course completion deliverables/tasks. This includes assisting with certification, examination results, course surveys and maintenance of attendance records
- Provides expert level clinical support for customers, sales, and field service
- Demonstrates proficiency and supports system administration training initiatives for a minimum of 1 Synapse product with a desire for increased responsibility
- Provides professional development mentorship to staff SSAT when the opportunity presents
- Provides input to SSAT Senior II, Leads I & II regarding staging of Virtual Environments for Synapse systems used during SSAT courses
- Maintains relationships with HCUS Cardiology, Radiology, 3D, VNA, Synchronicity, and EIS clinical teams to maintain intimate product knowledge and development
- Participates in all aspects of Internal Synapse System Administration Training
- Actively participates in Synapse System Administration status teleconferences
- Leads status calls in the event of Senior II, Lead SSAT and manager absence
- Maintain close contact with customers for evaluation of training success and promote opportunities for continuing education
- Participates in Synapse PACS testing and feature validation when deemed appropriate by SSAT/Education management
- Participates on various internal and external committees for continued development of Synapse products
- Interfaces directly with customers as it relates to a fundamental Synapse System Administration level to appropriately assess and effectively communicate the customer’s experience to HCUS
- Provides on-going support to resolve application related and image quality concerns on both a product and system level.
- Provides and maintain documentation to support customer visits and consultation
- Provides additional education and consultation at a charge, contributing to Professional Services and Clinical Customer Support revenue goals
- Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solutions
- Maintains technical expertise on all HCUS product offerings and is knowledgeable of current industry trends and future technology directions
- Maintains effective communication with Field Service, Sales, and other members of the HCUS team to foster effective problem resolution
- Participates with Sales and Marketing staffs to develop new products, services, and sales/marketing strategies
Requirements
- BA/BS or equivalent professional work experience
- A minimum of (5+ years desired) full-time experience in PACS System Administration (FUJIFILM Synapse preferred) or equivalent industry experience
- 5 to 10 years of progressive experience in medical technology, devices, or healthcare industry
- 2+ years formal training experience
- Experience in curriculum development, as well as in various training methodologies to ensure effective delivery of material in an adult learning environment is desired
- Experience with production software such as Adobe Captivate™, TechSmith Camtasia™, Adobe Connect Pro™, is a significant plus
- Proven ability to deliver live presentations and formal instruction while concurrently evaluating the learner’s comprehension of the associated topics
- Exceptional verbal and written communication skills, negotiations skills, and professional presence
- Ability to prioritize and handle multiple functions
- Proficient in Microsoft Outlook, PowerPoint, Excel, Word.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PACS System Administrationcurriculum developmenttraining methodologieslive presentationsformal instructioncustomer supportclinical supportproduct simulationsvalidated applicationsimage quality concerns
Soft skills
communication skillsnegotiation skillsprofessional presenceability to prioritizemultitaskingmentorshipcollaborationcustomer satisfaction assessmentproblem resolutionevaluation of training success
Certifications
BA/BS or equivalent professional work experience