Product Support Specialist
FUJIFILM Corporation
full-time
Posted on:
Location Type: Office
Location: Edison • New Jersey • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Testing and validating products prior to release.
- Managing deployment of approved products via manual and remote methods.
- Providing third-level (L3) support internally and to vendors until product End of Life (EOL).
- Developing and delivering training programs and documentation for internal teams and customers.
- Communicate with Service Management and Senior Technical Product Specialist regarding product performance.
- Facilitate with Marketing and Development necessary feature changes and bug fixes within hardware and software to help reduce Service costs.
- Test & evaluate new products & provide recommendations through in-house & field tests.
- Manage and track remote and manual deployment of approved software/scripts/templates for all software either developed or outsourced by Fuji.
- Work directly with consumers to gather requirements and to specify the systems operational behavior and provide feedback to SSD.
Requirements
- 5 years’ experience as Field Support Representative servicing photographic equipment or related systems experience OR vocational training in photo science or 3-6 years of photofinishing technical experience with mechanical and electronic troubleshooting.
- Strong working knowledge of computer and networking fundamentals.
- Strong verbal and phone skills as well as the ability to provide presentations and training.
- Ability to create and edit customer and technician level documents.
- User training skills and practical experience in service-related activities and be familiar with cutting edge service delivery tools and systems.
- Knowledge of PC environments as they relate to implementing decisions support tools.
- Software language knowledge / experience a plus.
Benefits
- Flexible work environment
- Internal support and service delivery system analysis for managed services tools and systems
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical troubleshootingelectronic troubleshootingcomputer fundamentalsnetworking fundamentalssoftware deploymentproduct testingproduct validationdocumentation creationuser trainingservice delivery tools
Soft skills
verbal communicationphone communicationpresentation skillstraining skillsinterpersonal skillsfeedback provisionrequirement gatheringorganizational skillscollaborationproblem-solving