Accounts Payable Specialist
INTEGRIS Health
Salary
💰 ₱18,000 per month
Job Level
Mid-LevelSenior
About the role
- Answering calls and responding to customer complaints
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Recommending available products
- Adhere to provided scripts and FAQ responses
- Learning and understanding company insurance products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Typing up complaint reports
- Managing the customer complaint database
Requirements
- Excellent communicator, both oral and written
- Strong problem solving and communication skills
- Strong analytical skills to investigate and resolve customer issues
- Able to multitask efficiently under time pressure
- Previous experience in managing customer focused teams
- Proven experience in managing a service and support focused team culture
