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About the role
Key responsibilities & impact- Leads development of integrated communication strategies for complex or high-visibility initiatives.
- Translates business goals, data, and stakeholder needs into clear and engaging narrative frameworks, message maps, and storytelling assets.
- Serves as a trusted advisor to internal customers, guiding narrative direction and shaping communication plans that align with organizational priorities.
- Crafts compelling, audience-centered messaging that connects emotionally and drives action.
- Elevates the organization’s narrative through consistent application of brand voice, tone, and storytelling principles.
- Develops and refines messaging for presentations, internal communications, campaigns, and digital content.
- Partners with leaders across FTI to ensure message alignment and cohesive delivery across channels.
- Provides strategic clarity and direction during ambiguous, fast-paced, or emerging situations, including rapid-response communication needs.
- Supports onboarding, knowledge sharing, and ongoing development within the communication strategy function.
- Promotes a culture of curiosity, continuous improvement, and innovative thinking.
- Monitors and analyzes the performance of communication strategies and campaigns, making data-driven recommendations to enhance effectiveness.
- Identifies gaps and opportunities in communication processes, tools, and workflows to strengthen quality and efficiency.
- Champions enhancements to communication strategy methods and storytelling quality across the team.
- Mentors other communication strategy team members on storytelling, processes and communication skills.
- Manages direct reports (e.g. content specialist), offering coaching and career development opportunities.
- Performs other related duties as required and assigned.
Requirements
What you’ll need- Bachelor’s degree in Communications, Journalism, Marketing, English, or related field.
- 5-7 years of experience in communication strategy, marketing communications, or related disciplines.
- Proven ability to create compelling narratives that simplify complex ideas and deepen audience engagement.
- Strong writing, messaging, presentation, and creative problem-solving skills.
- Experience mentoring others and influencing decisions across teams without direct authority.
- Ability to collaborate effectively with stakeholders at all levels, including executives.
- Comfortable navigating ambiguity and driving alignment across multiple teams.
Benefits
Comp & perks- Competitive, merit-based compensation
- Career path development opportunities
- Flexible and robust benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
communication strategynarrative developmentmessage mappingstorytellingdata analysispresentation skillsmarketing communicationscontent developmentcampaign managementdigital content creation
Soft Skills
leadershipmentoringcollaborationcreative problem-solvingstrategic thinkingadaptabilityemotional intelligencecoachingcuriositycontinuous improvement
Certifications
Bachelor’s degree in CommunicationsBachelor’s degree in JournalismBachelor’s degree in MarketingBachelor’s degree in English