Quality Engineer, Rack Infrastructure – Site Operations
OpenAI
PMP
Technical Writer, Quality Assurance
FTI - Frontier Technology Inc.
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $63,000 - $83,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaScriptPythonTypeScript
About the role
- This is a fully remote position, with a preference for candidates located near one of our FTI office locations.
- Writes about technical subjects for technical and nontechnical audiences.
- Provides Quality Assurance for all produced courseware materials.
- Adheres to and updates the in-house style guide.
- Creates infographics and screenshot markups.
- Writes, edits, and supports section updates User Experience (UX) and User Interface (UI) copy.
- Creates and builds out user assistance infrastructure, including how-to sections, FAQs, and Help sections.
- Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
- Works closely with subject matter experts, engineers, developers, and the product marketing team.
- Monitors analytics on usage of online product training materials as well as those embedded within the product.
- Collects user data to determine areas of documentation that need revision and updating.
- Other related duties as necessary to support the mission.
- For this role, the annual compensation range for candidates in Colorado is ($63K-$83K)*.
- Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
- FTI has a location based compensation structure; there may be a different range for candidates in other locations.
Requirements
- Must be a U.S. Citizen with the ability to obtain U.S. Dept. of Defense security clearance as needed.
- BA in English, writing, communications, or curriculum development.
- 3+ years of technical writing experience.
- Strong written communication skills.
- Ability to prioritize multiple simultaneous deadlines.
- Experience with product development, including past use of product development software.
- Ability to write user-friendly, engaging copy about highly technical subjects.
- Ability to understand and accurately translate technical information for a general audience.
- Excellent problem-solving ability and attention to detail.
- Preferred: U.S. Dept. of Defense Secret, TS, or TS/SCI Security Clearance.
- Knowledge of coding and scripting languages, such as C++, Python, HTML, CSS, or JavaScript.
- Agile/Scrum experience.
- MA in technical writing.
- Technical Writing certification.
