Supply Chain Manager – Control Tower

FTD Educação

Managing Supply Chain processes and leading the Control Tower team at FTD Educação. Responsible for KPI management, logistics operations, and team leadership.

Posted 6/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Control Tower is responsible for managing KPIs related to the customer service cycle, starting from the BU business plan and spanning CRM, manufacturing operations, fulfillment, delivery and reverse logistics across all sales channels (B2B, B2B2B, B2C and B2G).
Will work in alignment with BUs, other CoEs and Strategic Architects to implement the planned strategy. Lead a team composed of analysts, assistants and specialists.
Implement, evolve and manage the Control Tower;
Ensure end-to-end visibility of the customer service cycle, coordinating decision-making across departments, anticipating risks and ensuring compliance with service levels, costs and operational efficiency.
Through the Supply Chain Control Tower, ensure end-to-end visibility of material, order and information flows;
Establish processes and real-time monitoring of key supply chain indicators by implementing daily operational ceremonies to enable rapid identification and resolution of operational deviations;
Standardize processes, ensure adherence to operational workflows and ensure compliance;
Coordinate contingency plans and act to mitigate impacts resulting from supplier delays, production issues, logistical constraints, stock unavailability and systemic problems;
Coordinate operational recovery plans, involving and communicating with internal and external stakeholders;
Lead improvement projects, identifying opportunities to automate processes using digital tools and supporting corporate digital transformation initiatives (predictive analytics, demand trend identification, developing risk scenarios using tools such as Power BI).
Lead the operational team responsible for logistics back-office activities (order management and invoicing).

Requirements

What you’ll need

Bachelor's degree in Logistics or a related field. Postgraduate degree and/or specialization is desirable.
Experience in Supply Chain or Logistics management;
Experience with Control Tower operations, KPI management, end-to-end operations, logistics, fulfillment and order management;
Knowledge of Power BI, TMS, WMS, CRM, Intelipost, OKRs and Agile Methodologies;
Experience leading teams, continuous improvement and digital transformation;
Strategic and analytical mindset, decision-making ability, problem-solving skills, results orientation and excellent interpersonal skills;

Benefits

Comp & perks

Meal allowance or Food voucher (Pluxee);
Transportation voucher;
Life Insurance - MetLife;
Pharmacy card;
Health Plan - Central Nacional Unimed;
Telemedicine CNU - online or telephone medical consultations;
Dental Plan - Odontoprev;
Zenklub: support for your mental health;
Wellhub: focus on quality of life, health and well-being with access to gyms, yoga, pilates and dance;
Chronic Care Program;
"Conte Comigo" Program – financial guidance and retirement consultancy;
Welcoming Family Program: Pregnancy and Adoption support;
Extended maternity and paternity leave;
On-site gym with instructor;
Relaxation breaks: massage and workplace exercise;
Decompression – integrative therapeutic practices such as meditation, acupuncture, aromatherapy and other techniques;
Employee Referral Program;
Birthday day off;
Childcare assistance (for mothers);
Payroll-deductible loan;
Benefits Club (discount coupons);
Profit-sharing (PLR);

ATS Keywords

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Hard Skills & Tools

Logistics ManagementOrder ManagementFulfillmentProcess StandardizationOperational Efficiency

Soft Skills

Strategic MindsetAnalytical SkillsDecision-MakingProblem-SolvingInterpersonal Skills

Certifications

Bachelor's Degree in LogisticsPostgraduate Degree in Logistics (Desirable)