Junior IT Administrator

Frost & Sullivan

Junior IT Administrator providing daily IT support at Frost & Sullivan. Responsible for troubleshooting, maintenance, and user onboarding and support.

Posted 6/14/2026full-timeIskandar Puteri • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Provide first-line IT support for daily user issues, service requests, and general helpdesk enquiries.
Troubleshoot and resolve common hardware, software, printer, and access-related problems.
Log, track, and update support tickets, ensuring issues are resolved within agreed timeframes.
Assist with setting up laptops, desktops, monitors, peripherals, and user accounts for new employee starters.
Support the onboarding process by preparing devices, coordinating account creation, and ensuring new starters have the tools they need on day one.
Work with internal teams to support employee moves, changes, and leavers where required.
Coordinate with external vendors and service providers for equipment orders, repairs, and support requests.
Monitor IT stock levels and help maintain an accurate inventory of devices and accessories.
Assist with routine system administration and maintenance tasks under the guidance of senior IT staff.
Maintain clear documentation for support procedures, setup guides, and common fixes.
Escalate more complex issues to senior team members or specialist support teams when needed.
Contribute to a professional, customer-focused IT support service across the organisation.

Requirements

What you’ll need

Previous experience in an IT support, service desk, or helpdesk environment is desirable but not essential.
Basic knowledge of Windows operating systems, Microsoft 365, laptops, mobile devices, and common business applications.
Good troubleshooting skills with the ability to diagnose and resolve routine IT issues.
Strong communication skills and a helpful, professional approach when supporting users.
Ability to organise workload, manage multiple requests, and prioritise effectively.
Comfortable working with external suppliers and following up on open actions.
Good attention to detail, especially when preparing equipment and accounts for new starters.
Willingness to learn, take direction, and develop technical skills over time.
Relevant IT qualification, diploma, or apprenticeship is a plus.
CompTIA A+, Microsoft, or similar entry-level certification would be an advantage.
Experience using ticketing systems or asset management tools is beneficial.

Benefits

Comp & perks

A friendly work environment with an ‘open door’ policy
A strong career path with growth opportunities.
Be part of a global team that strives for excellence, and fosters an Olympic spirit
Feed your intellectual curiosity by collaborating across all levels of the company across the globe
Global Recognition - President’s Club & Chairman’s Club Awards
Continuous learning and coaching
Flexible work policy
Attractive Medical and Accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportprinter supportsystem administrationWindows operating systemsMicrosoft 365device setupticketing systemsasset management

Soft Skills

communication skillscustomer-focusedorganisational skillsprioritisationattention to detailwillingness to learnprofessional approachability to manage multiple requeststeam collaborationproblem-solving

Certifications

CompTIA A+Microsoft certificationIT qualificationIT diplomaIT apprenticeship