Technical Support Specialist, Desktop Support

Frost Brown Todd

Technical Support Specialist providing second-tier help desk support at FBT Gibbons law firm. Responsible for setting up equipment and assisting internal clients with technical issues.

Posted 5/7/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide second-tier help desk support via phone, desk side and remote assistance
Set up hardware, printers, telephones and peripherals to ensure seamless operation
Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools
Assist with daily audio-visual setups and the checkout of laptops and other equipment
Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues
Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system
Route calls to the appropriate group for resolution according to established escalation procedures
Assist with familiarizing employees with the firm’s computer systems, software, and phone system
Deliver high quality support in a timely manner to meet the needs of internal and external clients

Requirements

What you’ll need

Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience
Minimum of two years of relevant technical and desktop support experience required
Experience supporting technology in a law firm environment is preferred
Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications
Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers
Ability to work on call-support on designated weekends throughout the year
Must have high degree of professionalism when interacting with internal and external clients

Benefits

Comp & perks

health care coverage (medical, dental, and vision)
life insurance
short- and long-term disability
paid parental leave
employee wellbeing and EAP programs
paid time off
401(k) retirement plan with employer matching and profit-sharing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

desktop supporttroubleshootinghardware setupaudio-visual setupticketing systemWindows 10Microsoft Office 365network supportremote assistanceclient support

Soft Skills

professionalismcommunicationproblem-solvingtime managementcustomer serviceteam collaborationadaptabilityattention to detailinterpersonal skillsorganizational skills

Certifications

Associate degreetechnical school certification