Claims Trainer Manager

Frontline Insurance

Claims Trainer Manager at Frontline Insurance focusing on training and developing claims processes. Ensuring high-quality service and compliance in a collaborative environment.

Posted 5/12/2026full-timeLake Mary • Florida • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Exemplify professional and ethical behavior
Assist in the development, maintenance and training of policies and procedures in the Litigation, Claims, Subrogation and Administrative units
Function as a resource to the Claims Department
Identify training and development needs and participate in the development, maintenance and facilitation of related training
Create, develop and deliver training utilizing various written and verbal methods and materials
Create and maintain letters, forms and templates as needed
Promote consistency of claim handling
Evaluate the effectiveness of training programs and provide recommendations for improvement
Schedule training and administer ongoing training and orientation classes
Provide feedback to Claims Leadership
Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements
Assist with Quality Assurance file audits if needed
Maintain a high level of customer service for internal and external clients/partners
Contribute to the goals and objectives of the Team and the organization
Perform special projects and other responsibilities as assigned by Claims Leadership

Requirements

What you’ll need

BS/BA in business or related field required
MBA and/or Insurances Designations, such as AIC, CPCU, SCLA are a plus
At least ten (10) years claims experience
Direct homeowner and dwelling claims experience in the areas of coverage, investigation, evaluations, negotiation and other resolution techniques
Must model ethics and integrity

Benefits

Comp & perks

Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term)
401k Retirement Plan with a generous match
Four weeks of PTO
Pet Insurance for your furry family members

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims experiencehomeowner claimsdwelling claimscoverage evaluationinvestigation techniquesnegotiation techniquesresolution techniquestraining developmentquality assurancepolicy development

Soft Skills

professional behaviorethical behaviorcustomer servicecommunication skillsorganizational skillsleadershipfeedback provisionteam collaborationtraining facilitationproblem-solving

Certifications

BS/BA in businessMBAAICCPCUSCLA