Billing Associate

Frontline Insurance

Billing Associate I processing customer payments at Frontline Insurance. Providing robust customer service and handling invoicing issues across multiple platforms.

Posted 4/22/2026full-timeLake Mary • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Process payments received via check (lockbox and remote deposit), credit card, and ACH/ eCheck
Reconcile daily collections and troubleshoot identified discrepancies
Review disbursements per defined procedures and established authority limits
Assist Underwriting with escalated billing issues
Manage multiple shared Outlook mailboxes dedicated to servicing internal and external customers on matters related to invoicing, payment, or commission
Review and take needed action on various activities upon assignment in BillingCenter
Handle returned payments and credit card chargebacks
Administer the ACH commission process
Conduct routine user acceptance testing
Participate in projects impacting department or company initiatives, as needed
Perform routine administrative tasks
Responsibilities subject to change

Requirements

What you’ll need

Proficient in Word, Outlook, Excel, and Internet applications
Strong ability to exercise good judgment in dealing with customer's technical issues
Good organizational and people skills
Strong, sound decision-making skills, good judgment, and critical thinking skills
Solid verbal and written communication skills
Produces meticulous work
College degree or equivalent years of related experience preferred

Benefits

Comp & perks

Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term)
401k Retirement Plan with a generous match
Four weeks of PTO
Pet Insurance for your furry family members

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payment processingreconciliationbillinguser acceptance testingACH processingdisbursement reviewtroubleshootingadministrative tasksdata analysis

Soft Skills

judgmentorganizational skillspeople skillsdecision-makingcritical thinkingcommunication skillsattention to detail