Communicate effectively via phone with inspection vendors, underwriters, agents, and policyholders regarding inspection status, processes, and concerns.
Manage and prioritize workflow to ensure adherence to required timelines.
Utilize multiple software platforms and tools throughout the workday to complete tasks efficiently.
Reopen and/or amend property inspection orders as needed.
Assist with the preparation and distribution of daily and weekly production reports.
Keep management informed of any challenges, delays, or issues impacting workflow or inspection quality.
Provide support to Home Solutions team through ancillary tasks including Email uploads into PolicyCenter, sorting of policies into appropriate queues, securing updated contact information for policyholders from agency partners.
Perform additional duties and special projects as assigned by management.
Requirements
20-44 or 2-20 license is required (must have or be able to pass state licensing exam in timely manner set by company)
1+ year Property & Casualty, Sales/Customer Service, and/or Call Center experience preferred