Customer Success Manager – 8-month FTC

Frontify

Customer Success Manager guiding customers in adopting Frontify's brand platform and maximizing value. Building relationships and driving product engagement with a diverse range of brands.

Posted 7/14/2026full-timeSankt Gallen • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within a SaaS environment, focusing on onboarding, product adoption, and relationship-building. Proficient in key success metrics and committed to driving customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementOnboarding ExperienceProduct Adoption StrategiesKey Success Metrics AnalysisBilingual Proficiency in English and German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementBusiness DevelopmentSaaS ExperienceAdoption Rate AnalysisNet Revenue RetentionCustomer Lifetime Value (CLV)Net Promoter Score (NPS)Churn Rate ManagementProduct Engagement

Soft Skills

Strong CommunicationRelationship BuildingMotivationAccountabilityCollaboration

Industry Keywords

Customer OnboardingStakeholder ManagementCross-SellingUpsellingCustomer Feedback

About the role

Key responsibilities & impact

Guide new customers through onboarding and deliver tailored training to maximize product value.
Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
Partner with customers to align Frontify’s capabilities with their evolving business goals.
Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.
Skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.
Familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.
Strong communicator and relationship-builder, both internally and externally.
Confident in tech and enjoy finding smart ways to automate where it counts.
Described as authentic, motivated, and accountable.
C1+ (full professional) proficiency in English and German.

Benefits

Comp & perks

A minimum of 25 days annual leave per year
Paid educational and wellbeing days off
Stocked kitchen
Localized benefits
Invite to our summer company meet-up