Technical Customer Support Specialist

Frontify

Technical Customer Support Specialist for Frontify addressing customers' technical issues via various channels. Focus on customer satisfaction and system improvement through knowledge sharing.

Posted 6/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

As a Technical Customer Support Specialist, you'll be the trusted technical problem-solver our customers reach for when something is in their way.
You'll resolve issues with speed and care across email, chat, and the occasional call — from everyday product questions to hands-on SSO and custom domain setups.
You'll make sure every customer leaves an interaction feeling looked after, not just closed out.
You'll help our support system get smarter over time: improving our knowledge base, sharpening what our AI tooling can resolve on its own, and turning recurring problems into permanent fixes.

Requirements

What you’ll need

You're able to work on-site at our New York City office twice a week.
You have experience in a technical, customer-facing support role and are comfortable owning issues end to end.
You have real technical aptitude — you're comfortable with concepts like SSO/SAML, DNS and custom domains, APIs, and web technologies, and you enjoy learning the next layer.
You've worked in a modern support tooling environment (Intercom or similar) and are excited to work alongside AI and automation, not threatened by it.
You have a genuine instinct for customer experience and you care about how customers feel, not just whether the ticket closed.
You think in systems, solve problems at the root, and you document as you go.
You're a clear, confident communicator with both customers and internal technical teams.
You speak English fluently.

Benefits

Comp & perks

Medical, dental, and vision coverage with fully company-paid plan options
401k with 5% matching
A minimum of 25 days of PTO per year
Paid educational and wellbeing days off
Parental, bereavement, and sick leave
Wellbeing, learning and development, and commuter allowance
Home office setup budget
Weekly free office lunch
Workation: Work from inspiring locations around the world (45 days annually)
Invite to our summer company meet-up

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SSOSAMLDNSAPIsweb technologiestechnical problem-solvingissue resolutionknowledge base improvementautomationcustomer support

Soft Skills

customer experienceproblem-solvingcommunicationattention to detailsystem thinkingownershipadaptabilityempathycollaborationconfidence