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About the role
Key responsibilities & impact- Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells.
- Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention.
- Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.
- Build and maintain strong relationships with key stakeholders—from operational users to C-level executives.
- Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
- Negotiate expansions with a focus on long-term partnership health and sustainable growth.
- Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
- Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.
Requirements
What you’ll need- 4-6+ years of B2B SaaS experience in enterprise account management or sales.
- Proven record of success managing and expanding large, complex customer relationships within the EMEA market.
- Interested in working with enterprise marketing, brand, or creative technology solutions.
- Build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
- Combine strategic thinking with commercial acumen and a deep focus on customer value.
- Operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
- Thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.
Benefits
Comp & perks- Private health benefits and health cash plan
- Pension scheme: 5% matched
- A minimum of 25 days of annual leave per year
- Paid educational and wellbeing days off
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Weekly free office lunch
- Localized benefits
- Workation: Work from inspiring locations around the world (45 days annually)
- Invite to our summer company meet-up
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B SaaSenterprise account managementsalesstrategic account planningnegotiationcustomer relationship managementconsultative approachrevenue growthcustomer retentionupselling
Soft Skills
relationship buildingstrategic thinkingcommercial acumencustomer value focusautonomyinitiativecollaborationtrust-buildinginfluencingproblem-solving