Frontify

Senior Implementation Consultant

Frontify

full-time

Posted on:

Location Type: Hybrid

Location: Sankt Gallen • Switzerland

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Job Level

Senior

Tech Stack

PMP

About the role

  • As an Implementation Consultant within Product Services, you are responsible for leading and coordinating the post-sales implementation journey for new customers.
  • You act as the primary point of contact during this critical transition phase, ensuring customers are both operationally and technically prepared for a successful onboarding.
  • Working closely with Sales, Customer Success, Partnerships, and Technical Solutions, you align stakeholders, clarify requirements, and drive implementation milestones forward.
  • You proactively identify risks, manage dependencies, and ensure all prerequisites are in place before onboarding begins.
  • In this role, Implementation serves as the central coordination layer between deal close and Customer Success handover — ensuring a seamless transition, strong customer confidence, and a solid foundation for long-term success.

Requirements

  • You have proven experience in SaaS implementation, delivery, or Professional Services roles.
  • You’ve owned post-sale delivery phases or complex cross-functional handovers.
  • You bring strong project or program management skills across multiple teams.
  • You’re confident in client-facing settings, leading implementation discussions and kick-offs.
  • You’re comfortable bringing structure to ambiguous or evolving environments.
  • You’re motivated to build and improve processes — not just execute within them.
  • You’re highly organized and known for your consistent follow-through.
  • You have the technical fluency to understand DAM or content platform concepts, identify risks and dependencies, and involve the right specialists when needed.
  • Experience with DAM, CMS, PIM, or MarTech platforms.
  • Experience collaborating closely with Sales and Customer Success teams in a SaaS environment.
  • Exposure to integrations such as SSO, APIs, or CMS connections at a coordination level.
  • Experience building or scaling implementation or delivery processes.
  • Background in digital agencies, consultancies, or platform implementations.
  • PMP or similar project management certification.
Benefits
  • A minimum of 25 days annual leave per year
  • Parental, family care, and bereavement leave
  • Daily sickness benefits and accident insurance
  • Paid educational and wellbeing days off
  • Wellbeing, learning and development, and commuter allowance
  • Home office setup budget
  • Pension fund: contributions paid 60% by us and 40% by you
  • Access to exclusive perks and discounts from hundreds of top brands
  • Workation: Work from inspiring locations around the world for up to 45 days per year!
  • Invite to our summer company meet-up
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationproject managementprogram managementrisk identificationdependency managementDAMCMSPIMMarTechAPI integrations
Soft Skills
client-facingleadershiporganizationalprocess improvementcommunicationstakeholder alignmentproblem-solvingadaptabilityfollow-throughcoordination
Certifications
PMP