Senior Implementation Consultant

Frontify

Implementation Consultant coordinating post-sales implementation for new customers at Frontify's SaaS platform. Collaborating with multiple teams to ensure successful onboarding and customer satisfaction.

Posted 4/1/2026full-timeSankt Gallen • 🇨🇭 SwitzerlandSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

As an Implementation Consultant within Product Services, you are responsible for leading and coordinating the post-sales implementation journey for new customers.
You act as the primary point of contact during this critical transition phase, ensuring customers are both operationally and technically prepared for a successful onboarding.
Working closely with Sales, Customer Success, Partnerships, and Technical Solutions, you align stakeholders, clarify requirements, and drive implementation milestones forward.
You proactively identify risks, manage dependencies, and ensure all prerequisites are in place before onboarding begins.
In this role, Implementation serves as the central coordination layer between deal close and Customer Success handover — ensuring a seamless transition, strong customer confidence, and a solid foundation for long-term success.

Requirements

What you’ll need

You have proven experience in SaaS implementation, delivery, or Professional Services roles.
You’ve owned post-sale delivery phases or complex cross-functional handovers.
You bring strong project or program management skills across multiple teams.
You’re confident in client-facing settings, leading implementation discussions and kick-offs.
You’re comfortable bringing structure to ambiguous or evolving environments.
You’re motivated to build and improve processes — not just execute within them.
You’re highly organized and known for your consistent follow-through.
You have the technical fluency to understand DAM or content platform concepts, identify risks and dependencies, and involve the right specialists when needed.
Experience with DAM, CMS, PIM, or MarTech platforms.
Experience collaborating closely with Sales and Customer Success teams in a SaaS environment.
Exposure to integrations such as SSO, APIs, or CMS connections at a coordination level.
Experience building or scaling implementation or delivery processes.
Background in digital agencies, consultancies, or platform implementations.
PMP or similar project management certification.

Benefits

Comp & perks

A minimum of 25 days annual leave per year
Parental, family care, and bereavement leave
Daily sickness benefits and accident insurance
Paid educational and wellbeing days off
Wellbeing, learning and development, and commuter allowance
Home office setup budget
Pension fund: contributions paid 60% by us and 40% by you
Access to exclusive perks and discounts from hundreds of top brands
Workation: Work from inspiring locations around the world for up to 45 days per year!
Invite to our summer company meet-up

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationproject managementprogram managementrisk identificationdependency managementDAMCMSPIMMarTechAPI integrations

Soft Skills

client-facingleadershiporganizationalprocess improvementcommunicationstakeholder alignmentproblem-solvingadaptabilityfollow-throughcoordination

Certifications

PMP