Customer Success Manager
Frontify
contract
Posted on:
Location Type: Hybrid
Location: Sankt Gallen • Switzerland
Visit company websiteExplore more
About the role
- Guide new customers through onboarding and deliver tailored training to maximize product value.
- Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
- Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
- Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
- Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
- Partner with customers to align Frontify’s capabilities with their evolving business goals.
Requirements
- You bring 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.
- You’re skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.
- People describe you as authentic, motivated, and accountable.
- You have C1+ (full professional) proficiency in English.
Benefits
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingcustomer onboardingproduct adoptionengagementcustomer satisfactionauthenticitymotivationaccountability