Frontify

Key Account Manager

Frontify

full-time

Posted on:

Location Type: Hybrid

Location: Sankt Gallen • 🇨🇭 Switzerland

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Job Level

SeniorLead

About the role

  • As a Key Account Manager, your mission is to be a trusted advisor and revenue growth driver for Frontify’s valued clients.
  • You will manage renewals, identify and close expansion opportunities, and build long-lasting relationships with a diverse portfolio of high-potential enterprise accounts.
  • By leveraging strategic account planning and your commercial expertise, you will align client needs with Frontify’s innovative solutions, enabling customers to achieve their goals while driving measurable business outcomes for our organization.
  • You will own and manage a portfolio of 20-25 strategic accounts, with a focus on renewals, cross-sell, and upsell opportunities to drive Annual Recurring Revenue growth.
  • You will proactively identify and close expansion opportunities using strategic account planning, value-based selling, and deep customer insights.
  • You will build strong relationships with key stakeholders, including C-suite executives, acting as a trusted advisor to help them unlock maximum value from Frontify’s solutions.
  • You will conduct comprehensive account mapping and develop strategic plans tailored to customer needs, unlocking opportunities across subsidiaries, brands, and parent companies.
  • You will collaborate closely with Sales and Customer Success teams to ensure seamless onboarding, adoption, retention, and customer satisfaction.
  • You will leverage Salesforce with enhanced account hierarchy structures to uncover and connect opportunities within multi-entity organizations.
  • You will develop, refine, and implement unified account playbooks that outline strategic account management best practices, ensuring consistency in approach and driving revenue growth across the portfolio.

Requirements

  • You bring 8+ years of experience in SaaS sales and account management, with a proven track record in a quota-carrying role. MarTech experience is a big plus.
  • You demonstrated success managing a high-value book of business, excelling in both customer retention and expansion.
  • You have the ability to generate and self-source your own pipeline, with a focus on strategic outreach to untapped areas of account potential – including but not limited to new cost-centers, business units, and sub-brands.
  • You demonstrated success of repeatedly delivering over $1m in expansion revenues on an annual basis.
  • You thrive in a fast-paced environment and excel at managing complex customer deal cycles involving several internal and external stakeholders.
  • You are experienced in strategic account planning, relationship management, and value-based selling to senior stakeholders, including C-suite executives.
  • You are well-versed in using Salesforce to track pipeline, forecast revenue, and manage account activities. Experience with Gong is a plus.
  • You have a commercial mindset and a strong grasp of methodologies like MEDDPICC to guide complex sales processes.
  • You thrive in a fast-paced, collaborative environment and are passionate about unlocking new opportunities for customer and business growth.
  • You are fluent in English. German is a plus.
Benefits
  • At least 5 weeks of holiday (PTO)
  • Paid educational and well-being days off
  • Home office setup budget
  • Annual salary review
  • Localized benefits
  • Invite to our summer company meet-up in Switzerland

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS salesaccount managementstrategic account planningvalue-based sellingcustomer retentionexpansion revenue generationpipeline generationaccount mappingcommercial mindsetMEDDPICC
Soft skills
relationship managementtrusted advisorcollaborationcustomer insightscommunicationadaptabilityproblem-solvingstakeholder managementstrategic thinkingcustomer satisfaction