Supervisor, Inflight Dependability

Frontier Airlines

Oversee Inflight Dependability Policy for Flight Attendants at Frontier Airlines. Provide direction, coaching and conduct investigations related to attendance and dependability.

Posted 6/30/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $58,394 - $77,508 per yearWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage all aspects of the Inflight Dependability Policy for a large Flight Attendant team.
Provide direction, coaching and counseling to Flight Attendants regarding sick leave, leaves of absence and company policies and procedures.
Monitor Flight Attendant (“FA”) turnover and absenteeism and assist in the development and implementation of strategies to promote consistent FA availability.
Conduct comprehensive internal investigations into potential Flight Attendant misconduct situations, and work with Inflight Services management to administer discipline.
Assist management in grievance/arbitration hearings and unemployment hearings concerning FA dependability.
Work with Inflight Base Supervisors regarding dependability policies as needed.
Administer all attendance reporting and corrective action to all Flight Attendants.
Ensure Flight Attendant schedules are properly updated.
Assist the Inflight Services Manager and Inflight Services Director with special projects, represent department with functions and serve on committees as necessary.
Educate, train, and enforce accountability of Flight Attendants in all aspects of department policy, procedure and protocol.
Formally coach and counsel workforce with regard to maintaining company Standards of Dependability.
Analyze and evaluate statistical performance data and compile weekly quarterly, and yearly reports regarding overall attendance, leaves of absence and attrition trends.
Oversee administration of progressive discipline and job terminations.
Make judgments concerning issues requiring consistency, fairness, ensuring a positive impact on the operation, business, and workforce as a whole.
Work closely with Payroll regarding pay discrepancies as it relates to FA Dependability.
Provide backup to Inflight Base Supervisors as needed during times of absence.
Perform other duties as assigned by the Manager, Inflight Services and the Director, Inflight Services.

Requirements

What you’ll need

College degree in Business or equivalent work experience preferred.
3 to 5 years of management / supervisory experience preferred.
Experience working with union representatives and grievance hearings preferred.
Proficiency in CrewTrac, Oracle and MS Office Suite.
Possess excellent interpersonal and organizational skills.
Above average verbal and communication skills.
Assertive, self-directed with independent work habits.
Ability to coordinate multiple priorities and meet deadlines.
Problem solving abilities with an emphasis on working with statistics data.
Ability to handle interruptions and fast paced environment.
Ability to work with confidential material.
Responsible and reliable.
Attention to detail.

Benefits

Comp & perks

Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

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Hard Skills & Tools

Attendance ReportingStatistical AnalysisProgressive Discipline AdministrationGrievance Hearing AssistanceCoaching and CounselingPolicy EnforcementData CompilationScheduling Management

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsProblem SolvingAttention to Detail