Customer Success Manager

Front

Customer Success Manager handling B2B customer relationships and driving retention through proactive planning and execution. Overseeing renewals and alignment with success metrics at Front.

Posted 4/27/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation
Build and execute renewal strategies 90–120 days in advance, identifying risks early and partnering cross-functionally to ensure seamless execution
Develop strong relationships with key stakeholders, aligning on measurable success metrics and desired business outcomes
Monitor product usage and engagement, proactively addressing adoption gaps to ensure customers realize clear ROI
Lead business reviews and strategic check-ins to reinforce value, strengthen alignment, and surface growth opportunities
Identify and mitigate churn risk using data-driven insights, executing mitigation plans and escalating when necessary
Maintain clear documentation of account health, risks, and blockers while advocating for customer needs and sharing feedback internally

Requirements

What you’ll need

3-5 years in Customer Success or a similar client-facing role in a B2B SaaS environment
Proven experience owning renewals and retention metrics
Strong commercial instincts and comfort leading contract conversations
Ability to interpret usage data and translate it into action
Excellent communication and stakeholder management skills
Highly organized with strong attention to detail
Nice to Have
Experience in a high-growth startup environment
Experience managing mid-market or enterprise accounts
Familiarity with CRM and CS platforms (Salesforce, Gainsight, etc.)

Benefits

Comp & perks

Competitive salary
Fully covered private health insurance
Paid parental leave
Generous paid time off
Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
75 Euro per month Lifestyle Stipend to spend on fitness and other activities
Winter Break - Our offices are closed from Christmas to New Year's Day!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewalsretention metricsdata-driven insightsusage data interpretationcontract negotiation

Soft Skills

communicationstakeholder managementorganizational skillsattention to detailrelationship building