Senior Director, Account Services – Digital Growth
Front Row
full-time
Posted on:
Location Type: Hybrid
Location: San Diego • California • United States
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Salary
💰 $150,000 - $175,000 per year
Job Level
About the role
- Act as a senior, trusted partner to clients, building relationships grounded in credibility, clarity, and a deep understanding of performance marketing
- Own the day to day client experience, ensuring work is aligned to business goals and consistently driving measurable growth
- Translate client objectives into clear, actionable strategies across paid media
- Bring strong pattern recognition to identify opportunities, risks, and performance gaps to proactively course correct
- Stay close to category trends, platform changes, and competitive activity, bringing forward POVs that move client thinking forward
- Confidently lead senior client conversations, balancing strategic guidance with practical, executional recommendations
- Connect the dots across channels, ensuring paid media, creative, and analytics are working toward a unified growth strategy
- Maintain a strong understanding of how platforms actually work, using that knowledge to challenge, guide and sharpen execution
- Own performance narratives across accounts, ensuring data is clearly translated into insights and next steps
- Guide teams in identifying what’s working, what’s not, and what to test next with a strong bias toward action
- Ensure reporting tells a clear story that connects channel performance to client business results
- Oversee account health, resourcing and delivery, proactively mitigating risks and stepping in to unblock work or reset direction when needed
- Lead and develop Account Directors and Managers, raising standards whilst staying hands on when needed
Requirements
- 10+ years of experience in digital marketing, account services, or integrated growth roles within an agency environment
- Proven experience managing and growing complex, multichannel client relationships with a strong focus on performance outcomes
- Strong understanding of performance marketing across paid search, paid social, and broader digital media ecosystems
- Not a day to day platform operator, but highly fluent in platform mechanics, optimization levers, and performance drivers
- Experience working in integrated environments that include media, creative, and analytics functions
- Comfortable operating in both strategy and execution, willing to get into the details and ensure work is done right
- Strong analytical mindset with the ability to interpret performance data and translate it into actionable recommendations
- Experience leading and developing high performing teams
- Excellent communication and stakeholder management skills with confidence presenting to senior client stakeholders
- Highly organized and proactive, with the ability to manage multiple workstreams and priorities in a fast paced environment
Benefits
- Medical, Vision, and Dental Insurance Benefits
- 401k
- Hybrid working schedule (remote + in-office)
- A fast-paced, high energy & dog friendly office space in Downtown San Diego with snacks and coffee!
- Company-Paid Parking at our Downtown San Diego Office
- Paid Professional Development Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital marketingperformance marketingpaid searchpaid socialdata analysisoptimization leversperformance driversmultichannel strategyaccount managementgrowth strategy
Soft Skills
relationship buildingstrategic guidancecommunicationstakeholder managementanalytical mindsetorganizational skillsproactive problem solvingteam leadershippresentation skillsbias toward action