Client Success Manager
From Day One
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$75,000 per year
About the role
- Deliver an exceptional customer experience throughout the post-sales journey
- Act as primary point of contact and address all client questions and concerns effectively, escalating as needed
- Onboard clients, understand their needs, and ensure customers gain value from our product
- Ensure client event experience exceeds expectations and leads to positive reviews and contract renewal
- Manage all client deliverables and information flow in a timely and accurate manner
- Assist with logistics of gathering client materials including travel and shipping
- Conduct post-event feedback calls to assess areas for improvement and opportunities for upsell/renewal
- Prepare weekly, monthly or quarterly reports
- Format information for internal and external communication – memos, emails, presentations, reports
- Own key performance indicators including renewal rate and customer satisfaction scores
Requirements
- This position requires a 4-year college/university degree at minimum
- Candidates should have a strong academic background and a minimum of 3 years of full-time, professional post-graduation experience
- Direct experience in customer/client success in events or conferences
- Basic knowledge of business software such as MS Office products, Google For Business, or similar
- Outstanding organizational and time management skills
- Excellent verbal and written communications skills
Benefits
- This is a full-time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises.
- This position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successevent managementreport preparationclient onboardingperformance indicators
Soft skills
organizational skillstime managementverbal communicationwritten communicationclient relationship management